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Duyhoang
Level 1 (0 points)

Q: i have an issue of not able to buy any packs of gems in Heroes Charge by Ucool

i have an issue of not able to buy any packs of gems in Heroes Charge by Ucool

Posted on Jan 10, 2015 10:21 AM

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Duyhoang

Q: i have an issue of not able to buy any packs of gems in Heroes Charge by Ucool

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 10, 2015 10:31 AM in response to Duyhoang
    Level 10 (132,980 points)
    iTunes
    Jan 10, 2015 10:31 AM in response to Duyhoang

    What happens when you try to buy them, if you are getting an error message then what does it say ?

     

    If you are getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums) :

    - go to http://www.apple.com/support/itunes/ww

    - click on your country's flag

    - click on the Contact Support at the bottom of the left-hand column

    - click on Contact iTunes Store Support on the right-hand side of the page

    - then Purchases, Billing & Redemption

     

    If it's a different problem ... ?

  • by Duyhoang,

    Duyhoang Duyhoang Jan 10, 2015 10:54 AM in response to King_Penguin
    Level 1 (0 points)
    Jan 10, 2015 10:54 AM in response to King_Penguin

    Click to buy gems, it appeared the box which said: Can't connect to iTunes Store

  • by King_Penguin,

    King_Penguin King_Penguin Jan 10, 2015 10:56 AM in response to Duyhoang
    Level 10 (132,980 points)
    iTunes
    Jan 10, 2015 10:56 AM in response to Duyhoang

    Is that all that you see, or do you also get a message to contact iTunes Support ?

  • by Duyhoang,

    Duyhoang Duyhoang Jan 10, 2015 4:43 PM in response to King_Penguin
    Level 1 (0 points)
    Jan 10, 2015 4:43 PM in response to King_Penguin

    so would you please fix this issue for me....

  • by Duyhoang,

    Duyhoang Duyhoang Jan 10, 2015 10:39 PM in response to King_Penguin
    Level 1 (0 points)
    Jan 10, 2015 10:39 PM in response to King_Penguin

    I bought 3 packs $100 of gems in Heroes charge by Ucool yesterday then i were unable to buy anymore. I dont remember how many times that I have met this issue, this is so inconvenient because I want to buy gems.

    When i clicked to buy gems, it appeared 2 boxes which say: "Cannot connect to Itunes Store" and " Please contact Itunes Support at www...."

    Why do you guys keep letting this issue happens to players? this issue had been fixed for me but it still be repeated whenever I buy more than 2 packs of gems per day, so annoyed !! Or do you think that I am cheating or hacking? I have been playing some Apple games such as Clash of clans but they never have this problem of purchasing gems.

    please try to help me to solve this problem. My account ID in Heroes charge is 4911036, server 33 Tyre, my nick name is HoaTrongTuyet.

    thanks.!

  • by King_Penguin,

    King_Penguin King_Penguin Jan 10, 2015 11:46 PM in response to Duyhoang
    Level 10 (132,980 points)
    iTunes
    Jan 10, 2015 11:46 PM in response to Duyhoang

    We are fellow users here on these user-to-user forums, you are not talking to iTunes Support nor Apple - and it's not a good idea to post personal info such as id names on public forums. If you are getting a message to contact iTunes Support then you will have to do so :

     

    - go to http://www.apple.com/support/itunes/ww

    - click on your country's flag

    - click on the Contact Support at the bottom of the left-hand column

    - click on Contact iTunes Store Support on the right-hand side of the page

    - then Purchases, Billing & Redemption

  • by Duyhoang,

    Duyhoang Duyhoang Jan 11, 2015 12:32 AM in response to King_Penguin
    Level 1 (0 points)
    Jan 11, 2015 12:32 AM in response to King_Penguin

    Please tell me how to contact with who can help me to solve this problem

  • by King_Penguin,

    King_Penguin King_Penguin Jan 11, 2015 12:36 AM in response to Duyhoang
    Level 10 (132,980 points)
    iTunes
    Jan 11, 2015 12:36 AM in response to Duyhoang

    Read my above reply, it tells you how to contact iTunes Support.

  • by Duyhoang,

    Duyhoang Duyhoang Jan 11, 2015 12:50 AM in response to King_Penguin
    Level 1 (0 points)
    Jan 11, 2015 12:50 AM in response to King_Penguin
    How can i connect to apple employees to chat with them?

     


  • by King_Penguin,

    King_Penguin King_Penguin Jan 11, 2015 12:54 AM in response to Duyhoang
    Level 10 (132,980 points)
    iTunes
    Jan 11, 2015 12:54 AM in response to Duyhoang

    You can only use the contact methods that show on that screen - they may vary depending upon the country where you are (and which is therefore on your iTunes account)