HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

Lianne216

Level 1 (0 points)

Q: My iphone is stuck in recovery mode and wont update.

Yesterday my iphone went into recovery mode while it was updating. Now I can't get it out of recovery mode as it won't restore or back up.

I keep getting errors. I've had error 9006 & 3259.

iPhone 4S

Posted on Jan 11, 2015 6:45 AM

I have this question too

Q: My iphone is stuck in recovery mode and wont update.

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Helpful answers

by Brett L,

Brett L Jan 12, 2015 1:01 PM in response to Lianne216
Community Specialists

Jan 12, 2015 1:01 PM in response to Lianne216

Hey Lianne,

If you are having an issue with getting errors such as 9006 in recovery mode for your iPhone, you may have security software that is preventing it from communicating with your computer. See this article for resolution -

Resolve iOS update and restore errors - Apple Support

Specifically -
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.

Be well,

Brett L
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