nathannitz
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Q: Dark spots behind my Retina Macbook Pro screen?

I bought a Late 2013 15" Retina MacBook Pro through the apple refurbished section 1/2 a year ago, along with the full 3 year extended AppleCare plan. I noticed a few months ago some dark spots about a 1/3 of the way up the screen in the middle, and can't seem to figure out what they are. It looks like it's dust or something behind the screen, but maybe it's dead pixels? I attached a picture to show you what it looks like. Sorry it's a bit blurry. I took the picture with my phone. The picture makes the spots look bigger than they are in real life, but they are definitely noticeable, even on some dark backgrounds.

 

Does anyone know what this might be, or if I can get it repaired using my AppleCare? Have any of you noticed this with your Retina MacBook Pros?

 

20150109_113828.jpg

MacBook Pro with Retina display, OS X Mavericks (10.9.5), 2.3 i7, 15", NVIDIA GT 750M, 512GB

Posted on Jan 10, 2015 9:06 AM

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nathannitz

Q: Dark spots behind my Retina Macbook Pro screen?

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  • by Matt_M.,

    Matt_M. Matt_M. Jan 12, 2015 6:20 AM in response to nathannitz
    Community Operations
    Jan 12, 2015 6:20 AM in response to nathannitz

    Hey nathannitz,

     

     

    Thanks for the question. From the image you have provided, it looks like this may be some kind of foreign material as opposed to pixel anomalies. Foreign material is usually irregular in shape and most noticeable when viewed against a white background. For more information, see this resource:

     

    About LCD display pixel anomalies for Apple products released in 2010 and later - Apple Support

    http://support.apple.com/en-us/HT202025

     

    In many cases pixel anomalies are caused by a piece of foreign material that is trapped somewhere in the display or on the front surface of the glass panel. Foreign material is typically irregular in shape and is usually most noticeable when viewed against a white background. Foreign material that is on the front surface of the glass panel can be easily removed using a lint free cloth. Foreign material that is trapped within the screen must be removed by an Apple Authorized Service Provider or Apple Retail Store.

     

    If you are concerned about pixel anomalies on your display, take your Apple product to an Apple Authorized Service Provider or Apple Retail Store for closer examination. There may be a charge for the evaluation.

     

    Screen Shot 2015-01-12 at 8.20.20 AM.png

     

     

    Thanks,

     

    Matt M.