ddelin

Q: Mac can not see any printers.

Mac can not see any printers.

 

I have 2 other computers (1 windows / 1 Mac Book) using the printers just fine but once device can not even find a printer. Any ideas?

 

Printer is Ricoh Aficio MP C3501

 

The computer could not find the printers so I cleared them from system preferences. Updated everything, including downloading the most up to date driver, restarted and still can not see any printers.

 

Thank you for your help,

Darren D

MacBook Pro, iOS 8.1.2

Posted on Jan 12, 2015 9:34 AM

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Q: Mac can not see any printers.

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  • by joe_7399,

    joe_7399 joe_7399 Jan 13, 2015 11:15 AM in response to ddelin
    Community Specialists
    Jan 13, 2015 11:15 AM in response to ddelin

    Hello ddelin,

     

    Welcome to the Apple Support Communities!

     

    I realize that two out of your three computers can see your printer, but one MacBook Pro will not. You have also done some great troubleshooting by deleting the printer, installing drivers, and trying to re-add the printer. If the issue continues, I would suggest resetting the printing system. Please use the attached article for more information.

     

    Troubleshooting printer issues in OS X - Apple Support

     

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Best regards,

    Joe