HT204152: Frequently asked questions about two-step verification for Apple ID
Learn about Frequently asked questions about two-step verification for Apple ID
-
All replies
-
Helpful answers
-
Jan 12, 2015 11:51 PM in response to Fiy9alby King_Penguin,The reset link will only show in the Password & Security section of your account on http://appleid.apple.com if you have a rescue email address on your account (an alternate email address is different). If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses