mackerbydiva
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Q: purchased new apple tv will not connect to sharp LC-40LB700X

purchased apple tv tried to connect to tv ( Sharp LC-40LB700X ) and keeps coming up with incompatible audio signal message and check the output device settings , simply not sure if I can fix this or TV is simply not compatible , any help would be appreciated

Posted on Jan 9, 2015 9:18 PM

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mackerbydiva

Q: purchased new apple tv will not connect to sharp LC-40LB700X

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  • by Rudegar,

    Rudegar Rudegar Jan 10, 2015 3:31 AM in response to mackerbydiva
    Level 7 (28,894 points)
    Apple TV
    Jan 10, 2015 3:31 AM in response to mackerbydiva

    is it the tv which give this msg or is it the appletv's error does it show the Apple TV menu or ........

  • by mackerbydiva,

    mackerbydiva mackerbydiva Jan 12, 2015 2:16 AM in response to Rudegar
    Level 1 (0 points)
    Jan 12, 2015 2:16 AM in response to Rudegar

    sorry for late reply , tv is giving the message ( apple icon is displayed on the screen but nothing else happens to advance into setup menu )

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jan 12, 2015 7:30 AM in response to mackerbydiva
    Level 7 (25,796 points)
    Jan 12, 2015 7:30 AM in response to mackerbydiva

    In the Apple TV you can try setting the Audio output to 16 bit and/or turning of Dolby.

     

    See Apple TV (2nd and 3rd generation): Troubleshooting audio ...

     

     

    <EDIT>

    Looking at the specs for that TV it seems to support NICAM/A2 not Dolby. So I'd try turning Dolpy off first.

  • by mackerbydiva,

    mackerbydiva mackerbydiva Jan 12, 2015 5:01 PM in response to Frank Caggiano
    Level 1 (0 points)
    Jan 12, 2015 5:01 PM in response to Frank Caggiano

    apple tv doesn't give any access to its menu to alter anything ,

    which generation shuld be used with this tv , it's about 3-4 yrs old

    thanks

  • by Rellego,

    Rellego Rellego Jan 12, 2015 5:33 PM in response to mackerbydiva
    Level 1 (0 points)
    Jan 12, 2015 5:33 PM in response to mackerbydiva

    Since a few weeks ago, apple tv just doesn't connect to the tv, just sound, cant change from mirroring to extended... i think its a major bug, other people complaining no answers, just using a software called parrot can i see the desktop on my tv.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jan 12, 2015 7:43 PM in response to mackerbydiva
    Level 7 (25,796 points)
    Jan 12, 2015 7:43 PM in response to mackerbydiva

    If it is an Apple TV 2 or 3 you can access the menu to turn off dolby. See the link I posted above.

     

    Not sure in your last post which device (Apple TV or Sharp TV) you are refrain to when you say it is 3 or 4 years old.

  • by mackerbydiva,

    mackerbydiva mackerbydiva Jan 12, 2015 10:58 PM in response to Frank Caggiano
    Level 1 (0 points)
    Jan 12, 2015 10:58 PM in response to Frank Caggiano

    Thanks Frank ,

    the TV is 3 - 4 years old but seems to have all the built in features , dvd player , hdmi connections etc

    the link you referred to appears to assume you are already in the menu .

    What i have come up when TV is powered up and the Apple TV connected is the Apple logo , from this point using the Apple TV remote nothing engages to bring up the Apple TV menu it simply remains as the apple icon with the occasional message about audio being incompatible and to check the output device , I have looked on the TV setting options and there are no facilitys to audio output . A little perplexed as most people literally plug an go .

    Thanks for your help

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jan 13, 2015 7:02 AM in response to mackerbydiva
    Level 7 (25,796 points)
    Jan 13, 2015 7:02 AM in response to mackerbydiva

    When you press the button on the Apple remote does the light on the Apple TV change/flicker? It is possible that the remote you have is not paired with the Apple TV, it should be but occasionally a unit will ship with an unpaired remote. It is also possible the remote is defective.

     

    Have a look at Pairing and unpairing an Apple Remote and Troubleshooting the Apple Remote to see if you can get the unit to respond.

     

    If all that fails it would appear that the TV will not show video if the audio signal is not right and in that case you will not be able to try different audio settings to see if that clears up the problem at least while connected to this TV. Any chance you have access to another HDMI TV? you could test it out on that and turn off dolby and then ry connecting it to the Sharp.

  • by mackerbydiva,

    mackerbydiva mackerbydiva Jan 13, 2015 2:42 PM in response to Frank Caggiano
    Level 1 (0 points)
    Jan 13, 2015 2:42 PM in response to Frank Caggiano

    Thanks Frank ,

    Will give both these options a go

    regards

    Andrew