HT201363: About Apple ID security questions

Learn about About Apple ID security questions
clouieg
Level 1 (0 points)

Q: I forgot my apple id password and now is locked!

I forgot my apple id password and now is locked! I need this to activate my phone! its locked by its icloud!! I am trying to rescue it for security reason to prove that I am me!! But my birthday is incorrect. Why they couldn't rmmber it? I tried to contact apple but they did'nt reply!!!!!!!!!!!!


<Subject Edited by Host>

iPhone 5, iOS 8, null

Posted on Jan 13, 2015 7:48 AM

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clouieg

Q: I forgot my apple id password and now is locked!

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  • by alex_h1,

    alex_h1 alex_h1 Jan 13, 2015 7:55 AM in response to clouieg
    Community Specialists
    Jan 13, 2015 7:55 AM in response to clouieg

    Hello clouieg,

     

    Thanks for using Apple Support Communities.

     

    If your Apple ID has been locked or disabled due to too many incorrect password attempts, you can reset your password.  To learn more about how to resolve this issue, please see the information below.

     

    If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, username@icloud.com or username@gmail.com. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.

    If you can't reset your password and you don't use two-step verification, contact Apple Support. 

     

    If your Apple ID has been locked - Apple Support

     

    Take care,

    Alex H.