trl11
Level 1 (0 points)

Q: Netflix doesn't start up at Apple TV2

When I start the Netflix app on my Apple TV2, it starts connecting. After a while it says that Netflix is not available at this moment, I have to try it later. But that doesn't help. I tried everything.....restart, reboot, back to fabric etc. Nothing helps. All the other apps works perfectly. And now??

AppleTV 2, OS X Yosemite (10.10.1)

Posted on Jan 12, 2015 5:22 AM

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trl11

Q: Netflix doesn't start up at Apple TV2

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  • by Matt_M.,

    Matt_M. Matt_M. Jan 13, 2015 10:11 AM in response to trl11
    Community Operations
    Jan 13, 2015 10:11 AM in response to trl11

    Hello trl11,

     

     

    Welcome to the Apple Support Communities! I understand that you are experiencing issues with one service on your Apple TV. The following resource outlines information for troubleshooting issues with third-party content provider services. If the issue persists, you may need to contact the content provider:

     

    Apple TV: Troubleshooting third-party content providers - Apple Support

    http://support.apple.com/en-us/HT200072

     

    If you have playback issues with a content provider's services

     

    In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.

     

    • If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
    • If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.

     

     

    Cheers,

     

    Matt M.