pphelps2014

Q: I want a refund on the Match purchase billed to my credit card.  I did not want to renew.  I do not like Match.  It limits my ability to control my music.

I need a refund issued to my card on line.  I did not authorize a renewal of Match.  I hate Match.  It limits my ability to control my music on my devices.

MacBook Pro, Mac OS X (10.7.5)

Posted on Jan 13, 2015 8:06 PM

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Q: I want a refund on the Match purchase billed to my credit card.  I did not want to renew.  I do not like Match.  It ... more

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  • by Limnos,

    Limnos Limnos Jan 13, 2015 8:20 PM in response to pphelps2014
    Level 9 (54,292 points)
    Mac OS X
    Jan 13, 2015 8:20 PM in response to pphelps2014

    You probably did kind of authorize it by not turning off auto renew .

     

    iTunes Store: Subscribing to iTunes Match - http://support.apple.com/kb/HT4914

     

    People responding to you here are other users like you. We no more have connection to Apple than you do.

    Contact iTunes Store support staff through the report a problem links in your account history or,

     

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • by sberman,

    sberman sberman Jan 13, 2015 9:32 PM in response to pphelps2014
    Level 8 (40,195 points)
    Jan 13, 2015 9:32 PM in response to pphelps2014

    Adding to Limnos' response, with which I agree:

     

    As an iTunes Match subscriber, I know Apple notifies me by email a month before the renewal date to basically say "Your renewal is coming.  Either do nothing and get renewed in a month, or turn off automatic renewal at least 24 hours in advance of the renewal date."

  • by sberman,

    sberman sberman Jan 13, 2015 9:34 PM in response to pphelps2014
    Level 8 (40,195 points)
    Jan 13, 2015 9:34 PM in response to pphelps2014

    One more thought:

     

    pphelps2014 wrote:

     

    It limits my ability to control my music on my devices.

    You can also turn iTunes Match off on those devices you select.  You do not need to have it turned on on each of your devices.