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Karen0219

Q: I hve Apple care on 1 device but the person at the apple store just talked about replacing fried ports and did not answer my broken glass or component questions and nothing in detail is actually posted so im afraid its yet another insurance scam

I want to know what exactly Apple will fix on say my IPhone 6 plus. Like a dropped device with broken hardware or components or port issue, electrical broken glass etc.. I only have AppleCare on 1 device because I cant get straight answers about repair cost or if it will repair broken glass ,components  etc. The person at Apple just said it will fix ports and did not answer the other question about a real broken device or broken glass. 

Posted on Jan 14, 2015 8:05 AM

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Q: I hve Apple care on 1 device but the person at the apple store just talked about replacing fried ports and did not answer my broke ... more

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  • by Csound1,Helpful

    Csound1 Csound1 Jan 14, 2015 8:15 AM in response to Karen0219
    Level 9 (50,831 points)
    Desktops
    Jan 14, 2015 8:15 AM in response to Karen0219

    AppleCare does not cover accidental damage, it's not an insurance policy. It's a warranty extension with telephone support.

  • by Zeronius,

    Zeronius Zeronius Jan 14, 2015 5:33 PM in response to Karen0219
    Level 1 (0 points)
    Jan 14, 2015 5:33 PM in response to Karen0219

    Actually that's not entirely accurate Csound1... If you purchased AppleCare+ it not only extends your warranty an extra year but it also now covers up to two accidental damages (water damage included). Now every scenario is different when you're talking phone damages so it's best to set up a reservation with the Genius Bar if something happens and they'll assess the damage. Either way, as long as you're covered with AppleCare you'll receive a deductible price on parts. Certain instances you may not have to pay anything which are usually things like faulty software, faulty buttons, etc.

     

    Hope this was helpful!

  • by Csound1,Solvedanswer

    Csound1 Csound1 Jan 14, 2015 5:35 PM in response to Zeronius
    Level 9 (50,831 points)
    Desktops
    Jan 14, 2015 5:35 PM in response to Zeronius

    Actually Zeronious the question referred to AppleCare, not AppleCare +

     

    Irrelevantly yours Csound1