HT4718: OS X: About OS X Recovery
Learn about OS X: About OS X Recovery
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Helpful answers
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Jan 16, 2015 2:11 PM in response to mariezby joe_7399,Hi mariez,
Welcome to the Apple Support Communities!
I understand that your Mac is only booting up to a gray screen and I realize how frustrating that can be. There are several different troubleshooting steps that I would recommend in this situation. Please use the attached article as a guide for working through these troubleshooting steps.
Mac OS X: Gray screen appears during startup - Apple Support
Best regards,
Joe
