E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by americangirl_chelsea,

    americangirl_chelsea americangirl_chelsea Jan 15, 2015 12:58 PM in response to Danny KM C
    Level 1 (0 points)
    Jan 15, 2015 12:58 PM in response to Danny KM C

    I have an appointment with Apple tomorrow. I'm going to be so mad if they try and tell me I have to pay for a replacement phone for something that I didn't even do to the phone to make it mess up in the first place, a problem that is on them and not me... Especially after the drive it will take to even get there.

  • by mrsjoyner,

    mrsjoyner mrsjoyner Jan 15, 2015 1:10 PM in response to americangirl_chelsea
    Level 1 (0 points)
    Jan 15, 2015 1:10 PM in response to americangirl_chelsea

    HHate to say so but that's exactly the 'solution' they offered me in store

  • by danyboy2012,

    danyboy2012 danyboy2012 Jan 15, 2015 1:15 PM in response to americangirl_chelsea
    Level 1 (0 points)
    Jan 15, 2015 1:15 PM in response to americangirl_chelsea

    Is your wifi  greyed out after the update or you're having wifi signal/dropping issues with your iphone?

    I for instance updated to new iOS 8 and my wifi was gone. On early version of iOS wifi was working splendid. I also went to Apple store and I was told that my iPhone has hardware malfunction. Believe me that is not true, and I stand behind my words. It is software issue, I managed to get my wifi alive again. If I've listened to guy at the store I would spend more money on the new phone for nothing. Search on youtube/google for " iOS 8 wifi problem after update" and you'll see what I'm talking about. That is if your hardware is fine. I suppose it is since you stated that it was working fine before update. Good luck at the appointment. 

  • by elcpu,

    elcpu elcpu Jan 15, 2015 3:59 PM in response to americangirl_chelsea
    Level 6 (16,200 points)
    Photos for Mac
    Jan 15, 2015 3:59 PM in response to americangirl_chelsea

    americangirl_chelsea,

     

    I wish you luck at the Apple Store but whatever you do, do not pay to get a new phone; if you do you will be wasting your money.  If they give you a new phone I would take it; if nothing else it will come with a fresh battery - and if it comes with iOS 7 do not update it to iOS 8.

     

    The Wi-Fi problem has been well summarized on this thread, by now 102 pages long.  As someone else posted, a techie named Mario Ciabarra has discovered the cause.  His "cause" can be found by doing a Google search with the term "WiFried: iOS 8 WiFi Issue".  The first item that appears (Medium.com) will give you the details (if I post the link here the Apple host will delete it as he has before).

     

    For whatever it is worth Apple seems to read these posts.  I had an email late last night from an Apple liaison rep who wanted to know my time availability so Apple engineers can set up a conference call with AppleCare, Engineering, and myself on the line.  Unfortunately (or fortunately actually) I will be out of town for 2 weeks starting on Saturday so they need to call me today or tomorrow and I so informed Apple.  I was hoping that the rumored 8.1.3 update would solve the Wi-Fi issues but this may not be the case.  MacRumors last week indicated that iOS 8.1.3 would likely come out this week (week of Jan 12) but it is late Thursday and nothing so far.  The fact that Apple Engineering still wants to talk to me about it tells me that the issue is not yet solved.  We'll see...

     

    I actually have two significant issues going on with my iPhone (and also my iPad), Wi-Fi and also an issue with iOS updates trashing my Photos library.  The photos issue has been going for a year and I found another thread on Apple (14 pages and 2 years old) summarizing the problem.  Apple has yet to address this.  The Apple liaison rep just wants to talk about Wi-Fi at the moment and for whatever it is worth below is my response to his email:

     

    There are now 102 pages of "complaints" on Apple Support Communities regarding iOS 8 and Wi-Fi – and unfortunately my wife and I are some of those having problems - too long to describe here (you have likely read my posts by now).  In brief, I noticed this problem after 8.1.2 but it was likely there before.  After 8.1.2 my iPhone developed severe difficulties maintaining a Wi-Fi connection (cellular was always ok).  Long story (you can read my Apple case file if you like) but iPhone #1 was replaced with iPhone #2 which failed in less than 24 hours (different issue, display went black and then booted up with horizontal lines all over).  iPhone #2 was then replaced with iPhone #3 which I now have.  My iPhone (#3) and my iPad (as well as my wife's iPhone 5 and iPad Air) connect ok to Wi-Fi but have severe speed issues part of the time.  I have a 15 Mbps connection and at times my iPhone and/or iPad or both show speeds as low as 0.01 Mbps (most of the time they show 1-2 Mbps using the OOKLA App).  I also installed SpeedSmart to make sure OOKLA was working ok.  When this occurs IF I then connect to a different AP or sometimes if I change something (DNS, Channel, N to g, etc., or reset Network Settings, Forget Network...) speeds are temporarily restored but only to deteriorate again after a little time.  Note that our 2 Dell PCs always, and I mean every single time, keep reporting 14-15 Mbps with OOKLA so the problem is restricted to Apple devices (the Mac running OS X Yosemite has had some problems also but nowhere as severe, only occasionally - again the Dells have never shown any problems and I often have tested the Dells right after testing iOS).  My old iPhone (#1) was reset to factory (new iPhone with no Apps installed) but issue remained.  iPhone #3 came with iOS 7 and I wish I would not have updated it to iOS 8.  I repeatedly tested iPhone #3 with iOS 7 and speeds were always good.  I then updated to 8.1.2 because I could not restore from the backup since the backup was from 8.  My option would have been to reinstall all Apps from scratch, a time consuming process likely to take me several days as my apps have been customized and set to my preferences.  Unfortunately after updating to 8.1.2 but before any Apps or restoring, the iPhone slowed down again (only App installed at that time was a new OOKLA download) so the problem is clearly with iOS 8.

     

    There is a post on this thread referring to a website by Mario Ciabarra (the Apple moderator removed the link so I guess he did not want people to read it).  Mr. Ciabarra states that the problem is caused by AirDrop / Bonjour / AWDL incompatibilities.  For whatever it is worth, at the moment (and this could change at any time) IF I disable AirDrop in all of our iOS devices, they get ok speeds (14-15) but IF I then enable AirDrop the speeds go down to 1 or so.  This was the case this morning and it was very repeatable then but yesterday my iPhone was ok regardless.  The bug is not consistent and will change again.

     

    I have been an Apple fan for years but my “love” for Apple is being tested.  Many others in the same position…  I am developing an opinion that Apple software is no longer reliable, these issues have being going on for a long time but to no avail.  Instead of developing iOS 8.2 for a new product, Apple should concentrate on making iOS 8 work for those of us that are stuck with it. I also wish that Apple allowed us to revert to a previous iOS (I had no problems with 7).  Windows lets me "Unistall" many (not all but most) of the updates it pushes.  Call me so we can discuss as you requested.

  • by Dan Woo,

    Dan Woo Dan Woo Jan 15, 2015 7:30 PM in response to elcpu
    Level 1 (4 points)
    Jan 15, 2015 7:30 PM in response to elcpu

    People.......PLEASE don't get talked into paying for a replacement phone for wifi problems that mysteriously arrived with iOS 8.

  • by Artau,

    Artau Artau Jan 15, 2015 11:37 PM in response to E-2043
    Level 1 (0 points)
    Jan 15, 2015 11:37 PM in response to E-2043

    It's been already more than a month since WiFi last worked in my iPad2 (after updating ot iOS 8.1.2). Do you really want me to keep relying on a company that forces me to have a 400€-digital photoframe? If you are unable to solve the problem, please let the users downgrade to iOS 7. Apple: you are starting to transforme my love for your hardware and software into scorn.

  • by tbirdvet,

    tbirdvet tbirdvet Jan 16, 2015 5:13 AM in response to elcpu
    Level 4 (3,008 points)
    Jan 16, 2015 5:13 AM in response to elcpu

    Just as info.  I was using a Linksys EA3500 N router and had the WiFi dropping issues like many.  I tried everything in this post and nothing worked.  The other day I bought a new TP-Link AC router and no more dropped WiFi.  I have this new router setup exactly like my previous router.  So I guess something in the design is different enough to make it all OK.    I believe that with each new OS Apple assumes that all hardware is at the latest new design and does not check for older compatibility very well.  I see this on their Mac OS changes as well.  They should  do more testing and not assume everyone is going to go out purchase the latest components every time they make a update.  I would like to hear if others have had any luck with the latest routers or am I just lucky with the one I got.

  • by raveiga,

    raveiga raveiga Jan 16, 2015 5:19 AM in response to tbirdvet
    Level 1 (0 points)
    Jan 16, 2015 5:19 AM in response to tbirdvet

    I have the Linksys EA4500 N Router and I have the same problem. If you modify the wireless to work on B/G it seems to work ok, but the solution is "Apple has to fix the IOS 8.1.2 wifi problems".

  • by elcpu,

    elcpu elcpu Apr 18, 2015 7:10 PM in response to tbirdvet
    Level 6 (16,200 points)
    Photos for Mac
    Apr 18, 2015 7:10 PM in response to tbirdvet

    <Edited by Host>

  • by don_wan,

    don_wan don_wan Jan 16, 2015 10:37 AM in response to elcpu
    Level 1 (0 points)
    Jan 16, 2015 10:37 AM in response to elcpu

    elcpu,

    well stated, however there is another fix which means not having to wait until Apple pull their finger out, and which would make a lot of us happy again. Let us roll back to 7!

  • by danyboy2012,

    danyboy2012 danyboy2012 Jan 16, 2015 10:57 AM in response to E-2043
    Level 1 (0 points)
    Jan 16, 2015 10:57 AM in response to E-2043

    I can't speak for others but I am losing patience and nerves with this WiFi #!"#%$.

     

    I just talked via Skype with a colleague from work  and my wifi turned off. I rebooted the device, since it started to respond very slow on any command. Especially when opening the settings. After resetting the phone I can't use wifi in no way at all, see  attached photo .

    What can I say? Every time I have trouble with WiFi I have trouble with Bluetooth also... This isn't professional. I bet if Steve Jobs was still alive someone would loose their job for this kind of business irresponsibility. I remember his words: “Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.”

     


    my wifi greyed out - ip4s.PNG

     

    I know someone from Apple is reading this posts we write, since some of the content is removed. I wish some day users will have the option to choose iOS they want to use, which is best suitable for their device.

    I know it is hard to write universal software that can work 100 % with no bugs on various generation devices and still be in race with other brands but seriously?

    It would be nice to choose iOS that serves best for you. But that's just my 2 cents...

  • by danyboy2012,

    danyboy2012 danyboy2012 Jan 16, 2015 11:02 AM in response to don_wan
    Level 1 (0 points)
    Jan 16, 2015 11:02 AM in response to don_wan

    "Let us roll back to 7!"

    That would be the best option so far, until iOS 8 is stable.

     

    -------------------------------------------------------

     

    I can't speak for others but I am losing patience and nerves with this WiFi #!"#%$.

     

    I just talked via Skype with a colleague from work  and my wifi turned off. I rebooted the device, since it started to respond very slow on any command. Especially when opening the settings. After resetting the phone I can't use wifi in no way at all, see  attached photo .

    What can I say? Every time I have trouble with WiFi I have trouble with Bluetooth also... This isn't professional. I bet if Steve Jobs was still alive someone would loose their job for this kind of business irresponsibility. I remember his words: “Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.”

     


    my wifi greyed out - ip4s.PNG

     

    I know someone from Apple is reading this posts we write, since some of the content is removed. I wish some day users will have the option to choose iOS they want to use, which is best suitable for their device.

    I know it is hard to write universal software that can work 100 % with no bugs on various generation devices and still be in race with other brands but seriously?

    It would be nice to choose iOS that serves best for you. But that's just my 2 cents...

  • by elcpu,

    elcpu elcpu Jan 16, 2015 11:06 AM in response to don_wan
    Level 6 (16,200 points)
    Photos for Mac
    Jan 16, 2015 11:06 AM in response to don_wan

    I fully agree with you.  In fact here are the last two sentences of my post of 1/15/15  5:59 pm:

    "Instead of developing iOS 8.2 for a new product, Apple should concentrate on making iOS 8 work for those of us that are stuck with it. I also wish that Apple allowed us to revert to a previous iOS (I had no problems with 7).  Windows lets me "Unistall" many (not all but most) of the updates it pushes."

     

    Also for whatever it is worth I sent an email to the Apple Liaison rep this morning. The email is copied below and I may not get a call from Apple after that. I am going out of the country for two weeks starting early tomorrow so I did not feel like spending time with them this evening.

     

    Kevin,

    This is important so please give me the courtesy of reading the whole email, thank you.  Let me summarize a bit.  There are thousands of people having Wi-Fi issues since iOS 8 came out.  This fact has been well documented in a large number of reputable forums including Apple’s own.  It is all over the web and all over technical and news organizations.  Even Forbes Magazine pipes into this fact:

    http://www.forbes.com/sites/gordonkelly/2014/11/20/ios-8-1-1-problems/

    http://www.forbes.com/sites/gordonkelly/2014/12/09/apple-releases-ios-8-1-2/

     

    As a result of this, I posted the problem in detail on Apple’s own Support Forum and the Engineering Department now wants my help.  They feel that their time is more valuable than mine so they make me spend 55 minutes on the phone with you filling out a worthless form about the router when it is well known that the routers have nothing to do with the problem.  If they would have bothered to read their own Forum or any of the technical articles on the web they would have readily seen this but apparently their time is too valuable or so they feel.

     

    If I was the only one having an issue I would be at their mercy but since I am one of thousands with the problem and in addition I am an engineer who has researched the problem, I think it is they who are at my mercy.  So please pass the following to them:

    1) Tell them that I will be more than glad to help them and will do so for free, I will not charge Apple for my engineering time, but whatever help I provide will be at our mutual convenience, not just theirs.

    2) I will talk with them once they spend the 5 minutes needed to read the article by Mario Ciabarra since this article summarizes not only the problem but the potential solution.  If they call me I will first ask if they have read the article and if they are not willing to devote 5 minutes to this then I will not waste my time further.  Here is the link again: (I have deleted the link since the moderator tends to remove it, just Google "WiFried: iOS 8 Wi-Fi").

    3) Also tell them to read the following:

    http://www.tuaw.com/2014/11/25/heres-the-root-cause-and-a-workaround-for-ios-8-a nd-yosemite-wi/

    I will talk with them after they have bothered to do so.

     

    By now I have compiled substantial data listing speed tests results over the last month with various devices and configuration settings.  This data took me time to generate and I offer it to them but at our mutual convenience, not just theirs, and only after they have bothered to read the material above.  If they are not willing to do this there is no sense in wasting my time.  I will be available between 2 and 4 pm this afternoon.

     

    Thank you,

  • by americangirl_chelsea,

    americangirl_chelsea americangirl_chelsea Jan 16, 2015 3:03 PM in response to mrsjoyner
    Level 1 (0 points)
    Jan 16, 2015 3:03 PM in response to mrsjoyner

    I ended up not even going to my appointment because I figured out it would've ended in them wanting me to pay for something, and the drive it takes to get there just wouldn't be worth it.

  • by americangirl_chelsea,

    americangirl_chelsea americangirl_chelsea Jan 16, 2015 3:13 PM in response to danyboy2012
    Level 1 (0 points)
    Jan 16, 2015 3:13 PM in response to danyboy2012

    I haven't had a problem to speak of even when ios 8 came out until now. I had a family member who couldn't call from her phone after updating to ios 8. I guess I was a lucky one to not have issues until now. It was the 8.1.2 update that seemed to mess mine up. My wifi isn't greyed out, it drops every few seconds, which of course has resulted in data being ran through much quicker than it should be . If I've even fortunate enough to even be able to use wifi, it's so slow it will not work because it times out eventually. My LTE seems to be working perfectly fine, I can use data from it with no problem whatsoever.

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