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AppleFamilyMom

Q: Help! I am getting an error to use FaceTime on my computer!

Every time I try to sign in to FaceTime on my MacBook, I keep getting this pop up - "Customer Code: 2141-7200-4404". There is a number to call, but unfortunately every time I call, it is after hours! Can someone please help?!

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Jan 16, 2015 10:09 PM

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Q: Help! I am getting an error to use FaceTime on my computer!

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 17, 2015 12:11 PM in response to AppleFamilyMom
    Level 10 (207,926 points)
    Applications
    Jan 17, 2015 12:11 PM in response to AppleFamilyMom

    Click the Support link at the top of this page and schedule a call. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative.