HT201516: Mac OS X: How to troubleshoot a software issue
Learn about Mac OS X: How to troubleshoot a software issue
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Helpful answers
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Jan 18, 2015 7:35 AM in response to elaine288by Eric Root,★HelpfulThe first thing to do is get rid of MacKeeper.
MacKeeper – Do Not Install (2) See SDW2001’s post
Is the iPhoto application in your Applications folder and does it open? If not, do you have a backup you can restore the application from? iLife disks?
Can you see the iPhoto Library on the external drive? How are you recovering the photos?
Before upgrading, I suggest you try to get iPhoto straightened out.
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Jan 18, 2015 8:29 AM in response to Eric Rootby elaine288,AS it stands I have 742.7 GB of files and photos selected by MacKeeper on My Book Studio recovered by MacKeeper. I have clicked Recover and was trying to put them on my Mac but it says not enough room. It says I can't put them back on my external hard drive. I am in the process of downloading iPhoto again. I am petrified I will lose my 30,000 photos. What do I do next?
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Jan 18, 2015 8:33 AM in response to Eric Rootby elaine288,I See a blank page on My Book Studio named Merged Library.photolibrary.
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Jan 18, 2015 9:33 AM in response to elaine288by Eric Root,It sounds like you need another external drive to transfer the pictures to.
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Jan 18, 2015 4:24 PM in response to Eric Rootby elaine288,I Reinstalled iphoto and retrieved my photos from my external hard drive. I have put mackeeper in the trash and am about to empty the trash. Don't know what was going on but it was only after installing mackeeper. Thank you for your help.
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Jan 19, 2015 7:46 AM in response to elaine288by Eric Root,★HelpfulYou are welcome.
Don't know what was going on but it was only after installing mackeeper.
Applications the 'clean' your Mac usually create more problems than they solve, as you have experienced. CleanMyMac and CleanMyMac2 are 2 more applications that cause problems.