Michel ML

Q: Yosemite Mail not showing contents of inbox (Exchange 365)

Since upgrading to Yosemite my Mac mail inbox has been playing up. All the emails are there and show for a minute or two then the view changes and the inbox appears empty, selecting a different inbox (iCloud account, hotmail, Gmail) and going back to the Exchange inbox will make the message visible again. I have tried rebuilding, deleting the account and adding it again but all to no avail. New messages are coming in and all the mail is there it is just that they do not show (or more precise only show for a short period).

 

This is the case both on my mid 2012 MBP and my mid 2013 MBA both running Yosemite version 10.10.

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 22, 2014 7:35 PM

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Q: Yosemite Mail not showing contents of inbox (Exchange 365)

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  • by G4Monster,

    G4Monster G4Monster Dec 16, 2014 8:10 AM in response to chadders
    Level 2 (334 points)
    Dec 16, 2014 8:10 AM in response to chadders

    I did this on my own two weeks ago. My sent message weren't captured and I had to embarrassingly ask customers if I had sent them emails.

     

    I'll try this again but I'm nervous that this won't be the proper solution.

     

    On a call with a number of business folk today at my company and others, people were laughing at Mac & Apple for not working with Exchange after the latest Yosemite update. The tone was, "See, Apple isn't a business tool. I don't know how anyone uses that stuff. It's used by daughter and wife."

     

    I would have thought and expected with this IBM partnership that Apple would be on-the-button with regards to business usage. They've been supporting ActiveSync on iPhones for years and Macs are everywhere in business but the Exchange support has gotten worse.

  • by renrel22,

    renrel22 renrel22 Dec 22, 2014 7:25 PM in response to Michel ML
    Level 1 (0 points)
    Dec 22, 2014 7:25 PM in response to Michel ML

    AAahhh - I'm having the Same problem.  Where can we report the issue??

  • by rusky_26,

    rusky_26 rusky_26 Jan 19, 2015 5:15 AM in response to Michel ML
    Level 1 (4 points)
    Jan 19, 2015 5:15 AM in response to Michel ML

    My same problem started after I used 'TinkerTool' to change my default font for applications. After I reset back to system defaults through the tool and restarted the Mac then Mail returned back to normal and I no longer had this problem.

     

    Hope this helps someone.

  • by clive12,

    clive12 clive12 Jan 29, 2015 8:01 AM in response to Michel ML
    Level 1 (0 points)
    Jan 29, 2015 8:01 AM in response to Michel ML

    Had the same issue, on mine it appears to be related to the notifications that appear in the right hand corner.

     

    If I click close on each notification or close all via the notifications tab the messages are still there but not shown.

     

    If I click double on each message notification the messages are retained and shown.

     

    I am not sure if its a bug or if its the way the notifications are designed to work.

  • by ColinT1970,

    ColinT1970 ColinT1970 Jan 30, 2015 1:08 PM in response to Michel ML
    Level 1 (0 points)
    Jan 30, 2015 1:08 PM in response to Michel ML

    My temporary workaround is to search for emails containing "e" - rare for there to be an email that doesn't contain one somewhere!

  • by whatkindofnamedoyouwant,

    whatkindofnamedoyouwant whatkindofnamedoyouwant Mar 3, 2015 8:55 PM in response to ColinT1970
    Level 1 (0 points)
    Mar 3, 2015 8:55 PM in response to ColinT1970

    You might try "rebuild mailbox"

  • by Stormpad,

    Stormpad Stormpad Apr 14, 2015 2:55 PM in response to Michel ML
    Level 1 (1 points)
    Apr 14, 2015 2:55 PM in response to Michel ML

    Just started using my new iMac today, delivered with Yodemite and a nice new Apple Mail app. (I used MS Entourage on my old Mac). But it doesn't work at all.

     

    First of all the mails are blank like others describe here. But also the entire inbox goes empty after a while. I have found this to be (absurdly) related to the port number in my account settings. It needs to be 587 as dictaded by my provider. This works on other computers. But after setting this and saving, the Mail application defaults back to port 110 after a while. And this appears to be when all of my mail disappears.

     

    Opening preferences and setting the port back to 587 brings the mail back. Although not in the content preview pane to the right (or bottom in Classic View). Still blank.

     

    So... any recommended third party mail programs I can get and have everything working right now? Or do we wait for a fix?

     

    EDIT: this was a general comment and not meant to be a response to Michel ML especially, sorry.

     

    EDIT 2: Disabling SSL suddenly fixes everything right now, but for how long?

  • by lcats1,

    lcats1 lcats1 May 25, 2015 8:41 AM in response to Stormpad
    Level 1 (0 points)
    May 25, 2015 8:41 AM in response to Stormpad

    Prior to reading your message, I discovered the same thing myself, that changing the port from 110 to 587 made everything reappear for a short time.   Disabling SSL helped some of the time, not all.   Has anyone gone further than this?

  • by Mykimus,

    Mykimus Mykimus May 27, 2015 7:39 AM in response to Michel ML
    Level 1 (0 points)
    May 27, 2015 7:39 AM in response to Michel ML

    All had been working fine for me since the Yosemite upgrade (or as well as could be expected with Apple Mail). Then this problem suddenly appeared today...and it persists.

     

    After a minute or two, the pane showing the list of messages goes completely blank. Selecting another mailbox or folder and going back to my Exchange (Office 365) mailbox causes the messages to reappear...but they inevitably disappear again a short time later.

     

    Closed and reopened mail. Didn't help.

    Rebooted. No love.

    Rebuilt mailbox (although the "Rebuild" option was initially greyed out for this mailbox...but it eventually became available again). Still busted.

     

    This does not seem to happen when I have my Gmail or Yahoo mailboxes selected. It's only happening when I have the Exchange mailbox selected. The most maddening part is that it has been working fine up until now...I guess I've just been lucky with the Mail app. The machine was left on overnight (with the app running) and no known updates occurred overnight, so I'm completely baffled as to why this issue has suddenly reared its ugly head. So bizarre. I guess I'm going back to Airmail for now (which has its own set of uniquely weird problems).

  • by indagarden,

    indagarden indagarden Jul 6, 2015 6:42 AM in response to xERHx
    Level 1 (9 points)
    Jul 6, 2015 6:42 AM in response to xERHx

    Thank you, this worked for me!

  • by balgenbruder,

    balgenbruder balgenbruder Jul 31, 2015 10:54 AM in response to chadders
    Level 1 (0 points)
    Jul 31, 2015 10:54 AM in response to chadders

    There's a work around that does the trick for me.

    In my case this problem happens only in "organize by conversations" view.

    Switch the exchange mailbox back to show by date and voila the content pops up.

    After this you can change back to thread view and it is still there.

    Takes you only seconds and you're good again.

     

    Pls. Apple concentrate on getting exchange server mail improved.

    One other thing that is not working yet is automatic out of office replies from the server.

  • by teachereck,

    teachereck teachereck Aug 15, 2015 9:13 AM in response to Linc Davis
    Level 1 (5 points)
    Aug 15, 2015 9:13 AM in response to Linc Davis

    No mail app should be this aggravating. My simple solution: Microsoft Outlook. New Office 2016 version way ahead of archaic "Mail."

  • by balgenbruder,

    balgenbruder balgenbruder Aug 16, 2015 2:51 AM in response to teachereck
    Level 1 (0 points)
    Aug 16, 2015 2:51 AM in response to teachereck

    Outlook is a nightmare, this is why I went away from it.

    Constant crashes, rebuild of database etc.

    Mail has to me one big advantage that I have not seen in OL yet.

    In thread view I can see on the right window all mails in full including my replies.

    Attachments such as pdf are shown so I can read them inline.

    Furthermore there are numerous little tools enhancing mail such as mail hub that one cannot find for OL.

    With Yosemite mail is now working stable even with large exchange server mailboxes.

  • by younify,

    younify younify Sep 14, 2015 9:06 AM in response to xERHx
    Level 1 (0 points)
    Sep 14, 2015 9:06 AM in response to xERHx

    Thank you for this simple tip! It works! I was going crazy!!!

  • by huntiteatit,

    huntiteatit huntiteatit Nov 5, 2015 7:07 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 5, 2015 7:07 PM in response to Linc Davis

    I was having this same problem and tried what Chadders suggested below--"Rebuild Mailbox". This worked. Here's a link: Mail (Yosemite): Rebuild mailboxes

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