Q: Microsoft Office 2011 not opening with Mavericks 10.9.4.
I have run Etrecheck but can't identify the problem:
Problem description:
Microsoft Office 2011 will not open with Mavericks 10.9.4
EtreCheck version: 2.1.6 (109)
Report generated 19 January 2015 12:26:32 GMT
Download EtreCheck from http://etresoft.com/etrecheck
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Click the [Details] links for more information about that line.
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MacBook Pro (17-inch 2.4GHZ) (Verified)
MacBook Pro - model: MacBookPro3,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
1 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 48
GeForce 8600M GT - VRAM: 256 MB
Color LCD 1680 x 1050
OS X 10.9.4 (13E28) - Time since boot: 0:18:23
Hitachi HTS541616J9SA00 disk0 : (160.04 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (81.90 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Anywhere
/Library/Application Support/MacKeeper/AntiVirus.app
[loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) [Support]
[not loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) [Support]
/Library/Extensions
[loaded] com.Perfect.Driver.SystemAudioRecorder (1.0.0 - SDK 10.9) [Support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.SAVD (1.0.0d1 - SDK 10.6) [Support]
[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Support]
[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Support]
[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Support]
[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Support]
[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]
[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.trusteer.rapport.rapportd.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.zeobit.MacKeeper.Helper.plist [Support]
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
EyeTV Helper Application Hidden (/Library/Application Support/EyeTV/EyeTV Helper.app)
ElementsAutoAnalyzer Application (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Trusteer Endpoint Protection [Support]
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Destinations:
Iomega HDD [Local]
Total size: 499.97 GB
Total number of backups: 22
Oldest backup: 2008-04-16 17:35:58 +0000
Last backup: 2014-12-16 13:55:12 +0000
Size of backup disk: Excellent
Backup size 499.97 GB > (Disk size 0 B X 3)
8% WindowServer
0% AntiVirus
0% mdworker
0% sysmond
0% fontd
206 MB AntiVirus
107 MB com.apple.WebKit.WebContent
94 MB Safari
47 MB WindowServer
37 MB rapportd
Virtual Memory Information: ℹ️
26 MB Free RAM
835 MB Active RAM
816 MB Inactive RAM
273 MB Wired RAM
1.06 GB Page-ins
10 MB Page-outs
Jan 19, 2015, 12:08:59 PM Self test - passed
Jan 19, 2015, 11:44:09 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-01-19-114409_[redacted].crash
Jan 19, 2015, 11:43:35 AM /Library/Logs/DiagnosticReports/Microsoft Word_2015-01-19-114335_[redacted].hang
Jan 19, 2015, 11:38:36 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-01-19-113836_[redacted].crash
Jan 19, 2015, 11:38:14 AM /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-01-19- 113814_[redacted].crash
Jan 19, 2015, 11:23:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-01-19-112349_[redacted].crash
MacBook Pro (17-inch 2.4 GHz), OS X Mavericks (10.9.4)
Posted on Jan 19, 2015 5:13 AM