tensung
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Q: Numbers templates

I can load my Numbers templates onto my ipad Air running ios 8 using iCloud, but when I try to do the same thing with my iphone 5s also running ios8, I get an error message and they do not load. What to do?

IMac, Mac OS X (10.5.2)

Posted on Jan 19, 2015 7:33 AM

by SGIII,Solvedanswer
SGIII SGIII
Level 6 (10,782 points)
Mac OS X
A:

That is odd. Maybe some obscure bug in the iPhone version but not on the iPad version?  (I'm assuming you loaded them on the iPad in the exact same way).  Is it possible to try to open the templates from iCloud Drive instead of emailing them?

 

SG

Posted on Jan 21, 2015 7:37 PM

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Q: Numbers templates

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  • Helpful answers

  • by SGIII,

    SGIII SGIII Jan 19, 2015 2:47 PM in response to tensung
    Level 6 (10,782 points)
    Mac OS X
    Jan 19, 2015 2:47 PM in response to tensung

    What do you mean by "load templates"?  Templates come built into Numbers, so why are you trying to "load" them?

     

    SG

  • by Jerrold Green1,

    Jerrold Green1 Jerrold Green1 Jan 19, 2015 4:18 PM in response to tensung
    Level 7 (30,001 points)
    Jan 19, 2015 4:18 PM in response to tensung

    The folks in the iOS iWork discussions might be able to give you more help.

     

    Jerry

  • by tensung,Helpful

    tensung tensung Jan 19, 2015 5:56 PM in response to SGIII
    Level 1 (0 points)
    Jan 19, 2015 5:56 PM in response to SGIII

    I should have been more clear. I am referring to the "My Templates" folder where I have designed my own specific templates. It loaded fine for iPad Air but confusingly, once it is on iCloud it does not seem to be accessible by my iPhone. So I tried the same process which entails finding the com.apple.numbers file and emailing the files; selecting them on iPhone then telling them to be opened by Numbers. Numbers will ask if you want them to be added to Templates. I said yes and after a brief attempt it returns the message that it cannot load the templates, an error occurred, but there is no reference as to what that error might be nor how to fix it.

  • by tensung,

    tensung tensung Jan 19, 2015 5:57 PM in response to Jerrold Green1
    Level 1 (0 points)
    Jan 19, 2015 5:57 PM in response to Jerrold Green1

    I may try this, thank you.

  • by SGIII,

    SGIII SGIII Jan 19, 2015 6:24 PM in response to tensung
    Level 6 (10,782 points)
    Mac OS X
    Jan 19, 2015 6:24 PM in response to tensung

    It's a stab in the dark, but sometimes (as I'm sure you know) mysterious problems can clear up when you 1) power down your device and restart, or 2) delete the app and re-download, or sometimes a combination of the two.  If you've got things working on your iPad with your templates, then you might try these steps with your iPhone.

     

    SG

  • by tensung,

    tensung tensung Jan 19, 2015 8:04 PM in response to SGIII
    Level 1 (0 points)
    Jan 19, 2015 8:04 PM in response to SGIII

    Were it so easy...whaddya think? I'm running MicroSoft? Where a restart fixes everything?

    Just kidding. Been there, done that, no joy.

  • by tensung,

    tensung tensung Jan 21, 2015 7:55 AM in response to Jerrold Green1
    Level 1 (0 points)
    Jan 21, 2015 7:55 AM in response to Jerrold Green1

    Thanks Jerrold. I have had a few views over there, but no one has attempted an answer.

  • by SGIII,

    SGIII SGIII Jan 21, 2015 8:34 AM in response to tensung
    Level 6 (10,782 points)
    Mac OS X
    Jan 21, 2015 8:34 AM in response to tensung

    How are you "loading" the templates onto your iPhone?

     

    SG

  • by tensung,

    tensung tensung Jan 21, 2015 7:06 PM in response to SGIII
    Level 1 (0 points)
    Jan 21, 2015 7:06 PM in response to SGIII

    Hi SGIll: I have attached a series of photos, in order, to demonstrate. I received these instructions (and as I said, they worked with my iPad)

    First I emailed the files as attachments and accessed them on the phone.IMG_3194.JPGThen I selected Estimate Blank.IMG_3195.JPGI then hit the share button and got the next screen.IMG_3196.JPGI was prompted thus.IMG_3197.JPGThen I saw this.IMG_3198.JPGIMG_3199.JPGAs you can see, I have all of the standard templates.IMG_3200.JPGNormally "My Templates" should appear just below the last of the standard templates.IMG_3201.JPG

  • by SGIII,Solvedanswer

    SGIII SGIII Jan 21, 2015 7:37 PM in response to tensung
    Level 6 (10,782 points)
    Mac OS X
    Jan 21, 2015 7:37 PM in response to tensung

    That is odd. Maybe some obscure bug in the iPhone version but not on the iPad version?  (I'm assuming you loaded them on the iPad in the exact same way).  Is it possible to try to open the templates from iCloud Drive instead of emailing them?

     

    SG

  • by tensung,

    tensung tensung Jan 22, 2015 8:09 AM in response to SGIII
    Level 1 (0 points)
    Jan 22, 2015 8:09 AM in response to SGIII

    Brilliant SGIll! Cannot understand why I did not think of that. Probably because when I searched for a solution I and it worked for the iPad, I wanted it to work for the iPhone too. Instead, I dragged & dropped the files from Mail to iCloud Drive. Opened them on my MB Air, they were saved in Templates and are now accessible across all my devices.

    Thanks for being persistent.

  • by SGIII,Helpful

    SGIII SGIII Jan 22, 2015 8:19 AM in response to tensung
    Level 6 (10,782 points)
    Mac OS X
    Jan 22, 2015 8:19 AM in response to tensung

    Interesting. So it seems the way to go with templates is to use Numbers on a Mac to save them as templates and they'll sync across. Good to know.

     

    SG