ALEYRAUD

Q: Help with MacKeeper

I must say I am quiet new at this and do not know a lot about computers.

I have just learned that MacKeeper is a scam.

I will uninstall it tomorrow but I have to say that one of my worries is that I paid by credit card and I do not know if because of this I must cancel it due to the possibilities of fraud using this car.

Thank you very much for your understanding.

iMac

Posted on Jan 19, 2015 4:01 PM

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Q: Help with MacKeeper

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  • Helpful answers

  • by Baby Boomer (USofA),Helpful

    Baby Boomer (USofA) Baby Boomer (USofA) Jan 19, 2015 4:05 PM in response to ALEYRAUD
    Level 9 (57,643 points)
    Jan 19, 2015 4:05 PM in response to ALEYRAUD

    ALEYRAUD wrote:

     

    I will uninstall it tomorrow but I have to say that one of my worries is that I paid by credit card and I do not know if because of this I must cancel it due to the possibilities of fraud using this car.

    Thank you very much for your understanding.

    Contact the place where you purchased it from as well as your CC company.  Explain the situation to them.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Wave Siggy.gif

  • by Kappy,Helpful

    Kappy Kappy Jan 19, 2015 4:05 PM in response to ALEYRAUD
    Level 10 (271,684 points)
    Desktops
    Jan 19, 2015 4:05 PM in response to ALEYRAUD

    You can call your credit card issuer and request a cancellation.

  • by ALEYRAUD ,

    ALEYRAUD ALEYRAUD Jan 19, 2015 4:20 PM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Jan 19, 2015 4:20 PM in response to Baby Boomer (USofA)

    Thank you very much for your answer. I purchased MacKeeper online last novembre. I check regularly my bank statement(for other reasons) and I have not seen any odd purchases. I do not think I can get a refund. It is too late.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jan 19, 2015 4:41 PM in response to ALEYRAUD
    Level 9 (57,643 points)
    Jan 19, 2015 4:41 PM in response to ALEYRAUD

    Call your CC company & explore your options.  Have you considered contesting payment for possible fraud?  Your CC company will do all the work fighting.  All you do is sit back till your CC credits your acct.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Wave Siggy.gif

  • by ALEYRAUD ,

    ALEYRAUD ALEYRAUD Jan 20, 2015 9:19 AM in response to ALEYRAUD
    Level 1 (0 points)
    Jan 20, 2015 9:19 AM in response to ALEYRAUD

    Would you know of an antivirus for imac computers that is good and free or not very expansive?

  • by Kappy,Solvedanswer

    Kappy Kappy Jan 20, 2015 9:25 AM in response to ALEYRAUD
    Level 10 (271,684 points)
    Desktops
    Jan 20, 2015 9:25 AM in response to ALEYRAUD

    You don't need one, but you can use ClamXAV.

     

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.

     

    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

     

    Fix Some Browser Pop-ups That Take Over Safari.

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

     

    An excellent link to read is Tom Reed's Mac Malware Guide.

    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

    See these Apple articles:

     

      Mac OS X Snow Leopard and malware detection

      OS X Lion- Protect your Mac from malware

      OS X Mountain Lion- Protect your Mac from malware

      OS X Mavericks- Protect your Mac from malware

      About file quarantine in OS X

     

    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

     

    From user Joe Bailey comes this equally useful advice:

     

    The facts are:

     

    1. There is no anti-malware software that can detect 100% of the malware out there.

    2. There is no anti-malware that can detect everything targeting the Mac.

    3. The very best way to prevent the most attacks is for you as the user to be aware that

         the most successful malware attacks rely on very sophisticated social engineering

         techniques preying on human avarice, ****, and fear.

    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

        your computer is intended to entice you to install their malware thinking it is a

        protection against malware.

    5. Some of the anti-malware products on the market are worse than the malware

        from which they purport to protect you.

    6. Be cautious where you go on the internet.

    7. Only download anything from sites you know are safe.

    8. Avoid links you receive in email, always be suspicious even if you get something

        you think is from a friend, but you were not expecting.

    9. If there is any question in your mind, then assume it is malware.

  • by ALEYRAUD ,

    ALEYRAUD ALEYRAUD Jan 20, 2015 9:34 AM in response to Kappy
    Level 1 (0 points)
    Jan 20, 2015 9:34 AM in response to Kappy

    Thank you very much for your help.

    I was browsing what my Facebook friends posted on Facebook on my iphone 6 plus. I wanted to watch a video someone posted and an icon popped up saying my iphone was infected with a virus and that I should download some software to clean it up. I clicked on ok because it was the only thing I could do to close it and then I closed to bigger window (which included the video screen).

    I have not experienced any problems for the moment with my Iphone 6 Plus. Can I use ClamXAV to clean my iphone if a virus got to it.

     

    Thanks very much for your help.I really appreciate it.

  • by Kappy,

    Kappy Kappy Jan 20, 2015 9:42 AM in response to ALEYRAUD
    Level 10 (271,684 points)
    Desktops
    Jan 20, 2015 9:42 AM in response to ALEYRAUD

    No. It's only for the computer. Such software is not needed for an iPhone which cannot get infected unless you jailbreak it. The iDevices are closed systems. You can only pass a virus from an email message to another person if you forward the message, but it cannot affect the iPhone.