HenryEscargot

Q: Webex can no longer connect to meetings after upgrading to Yosemite.

I recently upgraded to Yosemite 10.10.1 and found thereafter that Webex, which is a screen share application used for online meetings, can no longer connect to Webex services using the most current versions of Safari, FireFox and Chrome. Java scripts are enabled, pop ups allowed on all browser and yet the problem persists. Any thoughts on how to resolve this?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Nov 27, 2014 9:21 AM

Close

Q: Webex can no longer connect to meetings after upgrading to Yosemite.

  • All replies
  • Helpful answers

Page 1 Next
  • by HenryEscargot,

    HenryEscargot HenryEscargot Nov 27, 2014 9:22 AM in response to HenryEscargot
    Level 1 (0 points)
    Nov 27, 2014 9:22 AM in response to HenryEscargot

    I should add that Internet connectivity for wired and Wi-Fi connections otherwise works fine.

  • by Eric Root,

    Eric Root Eric Root Nov 27, 2014 12:24 PM in response to HenryEscargot
    Level 9 (69,652 points)
    iTunes
    Nov 27, 2014 12:24 PM in response to HenryEscargot

    Have you checked for an update? Try Teamviewer.

  • by HenryEscargot,

    HenryEscargot HenryEscargot Nov 27, 2014 12:44 PM in response to Eric Root
    Level 1 (0 points)
    Nov 27, 2014 12:44 PM in response to Eric Root

    Thank you for your reply Eric. No updates are available at the moment. Webex is used company wide so I need to stick with it or other company sanctioned seen sharing software

  • by forager48,

    forager48 forager48 Jan 8, 2015 4:24 PM in response to HenryEscargot
    Level 1 (0 points)
    Jan 8, 2015 4:24 PM in response to HenryEscargot

    I am having the same problem! I can watch the recording of a meeting, but that doesn't do me any good if I'm supposed to host one! Any idea when this issue might be resolved? I have an iMac 21.5-inch

  • by BigRedox,

    BigRedox BigRedox Jan 13, 2015 4:38 PM in response to HenryEscargot
    Level 1 (0 points)
    Jan 13, 2015 4:38 PM in response to HenryEscargot

    Same issue here. Everything works from home as expected, once I'm on the corporate network I have this issue...and only after the Yosemite update...WebEx client starts, looks like it's establishing a connection then errors out and attempts to reconnect without success...and continues in this loop until I shut it down.

     

    Current gen. Macbook Pro 15 w/retina connected via thunderbolt Ethernet adaptor.

  • by forager48,

    forager48 forager48 Jan 15, 2015 3:45 PM in response to forager48
    Level 1 (0 points)
    Jan 15, 2015 3:45 PM in response to forager48

    WebEx is FINALLY working! At least in Safari. Still won't load in any other browser. The first time it opened, it took a few minutes and the new window for the meeting ends up being behind the first browser window for some reason, but at least I can use it again.

  • by boybitz,

    boybitz boybitz Jan 20, 2015 7:49 AM in response to forager48
    Level 1 (0 points)
    Jan 20, 2015 7:49 AM in response to forager48

    @forager

     

    So how were you able to make it work?

  • by forager48,

    forager48 forager48 Jan 20, 2015 11:04 AM in response to boybitz
    Level 1 (0 points)
    Jan 20, 2015 11:04 AM in response to boybitz

    There was nothing that I did to make it work--it just started working again in Safari. However, it takes a few minutes after I click on Login and then the meeting comes up in another window behind the one I logged in on. I just tried it in Firefox and it now works there; still does not work in Chrome. All three browsers still have the following message in a black banner at the top: "Your browser version is not supported for use with WebEx and may not provide an optimal experience.To view browsers that support the best WebEx experience, go here." One thing I did do that may have enabled it to work in Firefox was to remove Silverlight, which is a Windows app and I'm not even sure how it got on my computer. I was told that it has a similar plug-in as the WebEx plug-in. I'm still searching for answers.

    Robin

  • by boybitz,

    boybitz boybitz Jan 21, 2015 7:22 AM in response to forager48
    Level 1 (0 points)
    Jan 21, 2015 7:22 AM in response to forager48

    ok thanks. hope mine works as well...

    I've tried downloading the cisco webex add-on installer several times but nothing happens...

  • by CompanyG,

    CompanyG CompanyG Jan 27, 2015 4:43 PM in response to HenryEscargot
    Level 1 (0 points)
    Jan 27, 2015 4:43 PM in response to HenryEscargot

    Running 10.10.1 and WebEx will not work on Chrome, Safari, or Firefox.

     

    still looking for workaround as this is also a work required software

  • by forager48,

    forager48 forager48 Jan 27, 2015 5:20 PM in response to CompanyG
    Level 1 (0 points)
    Jan 27, 2015 5:20 PM in response to CompanyG

    There was nothing that I did to make it work--it just started working again in Safari. However, it takes a few minutes after I click on Login and then the meeting comes up in another window behind the one I logged in on. I just tried it in Firefox and it now works there; still does not work in Chrome. All three browsers still have the following message in a black banner at the top: "Your browser version is not supported for use with WebEx and may not provide an optimal experience.To view browsers that support the best WebEx experience, go here." One thing I did do that may have enabled it to work in Firefox was to remove Silverlight, which is a Windows app and I'm not even sure how it got on my computer. I was told that it has a similar plug-in as the WebEx plug-in. I'm still searching for answers.

  • by forager48,

    forager48 forager48 Jan 27, 2015 5:28 PM in response to CompanyG
    Level 1 (0 points)
    Jan 27, 2015 5:28 PM in response to CompanyG

    When using Firefox, click on the three bar menu in the upper left corner of the browser, then click on add-ons. Under Plug-ins, look for Silverlight plug-in and make sure it is set on "Ask to Activate." Since doing that, I now have very little difficulty starting or getting into a WebEx meeting. The advise I received was "Silverlight could create conflicts when you are running Webex Meetings which is using a similar plugin."

  • by PaxBelgium,

    PaxBelgium PaxBelgium Mar 3, 2015 9:25 AM in response to forager48
    Level 1 (5 points)
    Mar 3, 2015 9:25 AM in response to forager48

    Hello, I had the same issues as well. Removing silverlight plug-in in both safari and chrome didn't help in my case. Since the behaviour was erratic (whether I was on corporate lan, wifi, at home, etc..) I had a look at the proxies in my network preferences. Removing the checkbox in front of "Auto Proxy Discovery" did the job so the webex plug-in works again in both safari and chrome (on OSX Yosemite 10.10.2) -

  • by txstan,

    txstan txstan Apr 13, 2015 10:23 AM in response to PaxBelgium
    Level 1 (0 points)
    Apr 13, 2015 10:23 AM in response to PaxBelgium

    My problem with WebEx is that the elapsed time does not show in the block in the lower left corner on my new Macbook Pro with 10.10.3.  It did in 10.9 on my older Macbook Pro. Cisco community never responded to my question.

    What can I do?

    Stan Browne

Page 1 Next