bradymott
Level 1 (24 points)

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

by PlotinusVeritas,Solvedanswer
PlotinusVeritas PlotinusVeritas
Level 6 (14,806 points)
A:

 

bradymott wrote:

 

so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?

 

 

Yes,  There is no that can recoat a glass display while attached to the display assembly.

 

 

That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.

 

You can only apply said coating on NEW sterile displays in a vacuum chamber.

 

 

 

 

You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on Apr 7, 2014 11:10 AM

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bradymott

Q: My Retina Display has stain damage, HELP!!!

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  • by strat266,

    strat266 strat266 Feb 7, 2015 2:23 PM in response to mangelo61
    Level 1 (0 points)
    Feb 7, 2015 2:23 PM in response to mangelo61

    Careful what you write/suggest, folks. After all this is the manufacturer page.

    My last post got deleted app. 2 minutes after I wrote it.

     

    <Edited By Host>

  • by rafal_jot,

    rafal_jot rafal_jot Jan 20, 2015 5:38 AM in response to strat266
    Level 1 (5 points)
    Jan 20, 2015 5:38 AM in response to strat266

    If someone invented and prove technique how to remove all remaining coating pls let me know. I want to do it. It will looks better. Any experience with screen protection foils? Is there one on market with good anti glare surface?

  • by Overlord85,

    Overlord85 Overlord85 Jan 20, 2015 11:23 AM in response to rafal_jot
    Level 1 (0 points)
    Jan 20, 2015 11:23 AM in response to rafal_jot

    Hey guys

     

    It is only affected to the old MacBookPro Retina or also the Mid 2014 Devices, built in January 2015?

  • by rafal_jot,

    rafal_jot rafal_jot Jan 20, 2015 12:00 PM in response to Overlord85
    Level 1 (5 points)
    Jan 20, 2015 12:00 PM in response to Overlord85

    As I understood Apple support it isn't any problem with hardware. So, I imagine there is no any need to improve it. Only trouble is users don't clean it carefully. So, if my logic is correct answer for your question is "Yes".

  • by eugenfromberlin,

    eugenfromberlin eugenfromberlin Jan 20, 2015 12:20 PM in response to Overlord85
    Level 1 (0 points)
    Jan 20, 2015 12:20 PM in response to Overlord85

    i have a late 2013, 13 inch model

  • by rafal_jot,

    rafal_jot rafal_jot Jan 20, 2015 12:26 PM in response to eugenfromberlin
    Level 1 (5 points)
    Jan 20, 2015 12:26 PM in response to eugenfromberlin

     

    i have a late 2013, 13 inch model

    Do you have similar issue or not?

     

    edited:

    sorry, I see it on previous page.

  • by eugenfromberlin,

    eugenfromberlin eugenfromberlin Jan 20, 2015 12:26 PM in response to rafal_jot
    Level 1 (0 points)
    Jan 20, 2015 12:26 PM in response to rafal_jot

    yep. my colleague with a 15 inch, 2013 has also the same issue. and those are office notebooks with problems next to hinge. so no one could say its because "how you transport" it or something.

  • by rafal_jot,

    rafal_jot rafal_jot Jan 20, 2015 12:40 PM in response to eugenfromberlin
    Level 1 (5 points)
    Jan 20, 2015 12:40 PM in response to eugenfromberlin

    I left my in service. After 10 days (!!!) they sent me information I can pick it back with repair refuse. When I left it in service I ordered to notice on receipt that there are only damage on screen border. They took additional pictures. When I received it I could see scratches in the center.

    They made it in transport or in service!!

     

    I bought it in Jan 2014

  • by FlexNL,

    FlexNL FlexNL Feb 7, 2015 2:23 PM in response to rafal_jot
    Level 1 (0 points)
    Feb 7, 2015 2:23 PM in response to rafal_jot

    same here.

     

    Not satisfied with Apple customer care at all! And there are more of us..

     

    https://www.youtube.com/watch?v=mchm7jFTZwE

     

    <Link Edited By Host>

  • by from san francisco,

    from san francisco from san francisco Jan 20, 2015 1:13 PM in response to bradymott
    Level 1 (0 points)
    Jan 20, 2015 1:13 PM in response to bradymott

    The same issue here, late 2013 MBP 15". Should not be a 'skin acidity' issue because the laptop has been used with external keyboard and mouse, also this is my 4th Macbook and I'm the only user. The coating is starting to come off in the shape of the touchpad square, sort of an outline at this point. I'm disappointed with this product, paid over 3K for it and waited for a 2nd generation so they can iron out all the issues. Just ran out of standard 1 year warranty.

  • by _fawa_,

    _fawa_ _fawa_ Jan 20, 2015 1:16 PM in response to bradymott
    Level 1 (0 points)
    Jan 20, 2015 1:16 PM in response to bradymott

    Same problem starting in the middle of the screen of my MBP Retina 15", mid 2012. First thought it was a fingerprint, but could't get it removed. In my case it isn't looking like a key of the keyboard, more like a big fingerprint.

  • by JL-DK,

    JL-DK JL-DK Feb 7, 2015 2:24 PM in response to bradymott
    Level 1 (0 points)
    Feb 7, 2015 2:24 PM in response to bradymott

    Dear fellow Apple users.

     

    The anti-glare coating coming off is a obviously a widespread problem affecting many users.

    And to fix it the entire screen box (yes, all of it) must be changed, something that amounts to around 1/3 of the price of the computer.

     

    Reading through the many posts complaining to Apple "Care" about the problem has been in vain.

    It seems that Apple refuses to recognise the problem.

    Utterly unacceptable!

     

    Apart from posting our comments and complaining to Apple,

    does anyone have suggestions as to how we can bring attention to this problem?

     

    Many greetings

    Joakim L., Denmark / Ethiopia

     

    <Personal Information Edited By Host>

  • by JL-DK,

    JL-DK JL-DK Feb 7, 2015 2:24 PM in response to strat266
    Level 1 (0 points)
    Feb 7, 2015 2:24 PM in response to strat266

    Unbelievable that your post was removed.

     

    With kind regards

    Joakim L., Denmark / Ethiopia

     

    <Personal Information Edited By Host>

  • by S. Guth,

    S. Guth S. Guth Jan 21, 2015 1:35 AM in response to bradymott
    Level 1 (0 points)
    Jan 21, 2015 1:35 AM in response to bradymott

    I have had the same problem on two consecutive Macbooks (Air and MBR13, late 2014). These are not "stains" - it is the anti-reflective coating peeling off the display. This coating seems to be extremly sensitive to finger fat / sweat. That is why it usually starts to comes off in places where the most-used keyboard keys touch the display. I tried to avoid the problem by placing a piece of cloth between the display and the keyboard every time i close the notebook. But I still got a new "stain" on the upper left of the display frame. Obviously, that is the place where I touch the display when I adjust the viewing angle. It is really a shame Apple has not addressed this problem in years - it must be a well-known issue by know, and it is disturbing cosmetically, at the very least, in a product that otherwise oozes quality.

  • by swissviet,

    swissviet swissviet Jan 21, 2015 3:37 AM in response to bradymott
    Level 1 (0 points)
    Jan 21, 2015 3:37 AM in response to bradymott

    Yes I am very sad too. Buy a computer for 3500 box and now the screen looks like.... and Apple say only we make mistake with cleaning. I almost cant belife this..... but now is like it is.

     

    Maybe somebody know a workaround to clean the monitor take this anti reflex skin off, and later maybe can but some anti reflex film.

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