Q: My Retina Display has stain damage, HELP!!!

Oh no.. it's the first message about devices build in 2014. When did you buy your devices?

I am really sad too about this Apple response. Apple Care won't repair/replace my MacBook Pro, I should pay for the repair.. Sorry Apple but this was the wrong answer. I've paid around 2.500 € for this MacBook Pro Retina to get a great display and now stains overall my display. The glass in front of the iSight cam has also stains.

I really hope that Apple changes his decision about this case and helps us soon.

I'm really upset too! Since 1992 I buy a lot of apple computers and never had some cleaning monitors problems.

swissviet wrote:

 

(...)

 

Maybe somebody know a workaround to clean the monitor take this anti reflex skin off, and later maybe can but some anti reflex film.

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

BirknerAlex wrote:

 

I am really sad too about this Apple response. Apple Care won't repair/replace my MacBook Pro, I should pay for the repair.. Sorry Apple but this was the wrong answer. I've paid around 2.500 € for this MacBook Pro Retina to get a great display and now stains overall my display. The glass in front of the iSight cam has also stains.

 

I really hope that Apple changes his decision about this case and helps us soon.

which country?

rafal_jot wrote:

 

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I can do it with water only

https://www.youtube.com/watch?v=mchm7jFTZwE

swissviet wrote:

 

rafal_jot wrote:

 

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

 

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I made little survey,  I think it should help to find how it is happen. I'll share results to help other avoid this case.

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I forgot to say that I had my display replaced a year ago by apple because of a defective pixel. On my old screen I had no problem with the anti-reflective coating peeling off. Cleaning both displays the same way....

Good initiative, rafal-jot.

I hope all users with the problem will fill out the form.

Looking forward to reading the result.

With kind regards

Joakim L., Denmark / Ethiopia

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@rafal_jot: Germany. I've filled already your survey.

@rafal_jot: Me too.

Apple users, please support this initiative.

What? Not a manufacturing issue? LOL! That's a bad joke, isn't it?

This is the archetype of a manufacturing issue, if you can swipe away the anti reflex coating by a microfiber tissue plus a little bit of water. The damage must have been already applied when coating the glass at the manufactures premises. I have been working eight years as engineer for OC Oerlikon. They make production plants for thin film coatings like this and the company is also delivering the process applications, but often - specially in Asia - the application instructions are completely ignored the moment the Swiss application engineer leaves the company and flies home to Europe. Ergo: invalid done process application by ignoring application instructions are resulting exactly in problems like that. A correctly done production run of coating process like this, used e.g. for glasses, sun glasses, lenses etc. or screens like this you normally can even not scratch by a nail.

My MacBook Pro (Retina, 15-inch, Late 2013) has no such problems. So I swear: The problems mentioned in this thread are clearly caused by a wasted production run. This is definitely not only a "cosmetic problem".

Shame on Apple, leaving the customers alone with this problem. The display glass is a spare part - I must guess - Apple pays probably not more than one USD for it. So they should be obliging to their customers and replace this on Apples costs. After all, most customers have spent > 2000 USD for the device and Apple is making a huge profit by selling its computers at this high prices.

Greetings

bradymott wrote:

 

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

Hi all,

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

Is there any information about the total number of Retinas built in 2012/2013?

Best regards

strat266 wrote:

 

Hi all,

 

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

 

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

 

Is there any information about the total number of Retinas built in 2012/2013?

 

Best regards

So far I can tell problem applies to MacBook Pro Retina 13, 15 described as "Late 2013" , 75% in my survey. No "early/late/mid 2014" .

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