HT204027: If you can't make or receive calls on your iPhone

Learn about If you can't make or receive calls on your iPhone
fmckenney

Q: answering iPhone 6 when screen locked

when my phone is locked and i receive a call it will not let me answer or unlock until after they hang uo

MacBook Pro, iOS 8

Posted on Jan 21, 2015 5:15 AM

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Q: answering iPhone 6 when screen locked

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  • by joe88moore,

    joe88moore joe88moore Jan 21, 2015 5:19 AM in response to fmckenney
    Level 1 (50 points)
    Jan 21, 2015 5:19 AM in response to fmckenney

    Try a reset, by holding both power and home buttons until you see the Apple logo.

    If this doesn't help, try a backup, erase and restore.

    If this still doesn't help, book in with a genius at the apple store, or go to an authorised apple repair centre.

     

    Joe