jeanpierre1905

Q: I can not restore because I can not turn off Find my Iphone

Hello,

 

I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:

 

Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.

 

I can not turn off Find my Iphone because my phone locked and I forgot the passcode.

 

Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Q: I can not restore because I can not turn off Find my Iphone

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  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Oct 9, 2014 2:01 AM in response to victorfromkansas
    Level 5 (7,165 points)
    Mac OS X
    Oct 9, 2014 2:01 AM in response to victorfromkansas

    victorfromkansas, this is a year-old thread, and no one can help you without more information. Start a new thread and post what you have already tried plus the results. What specifically can you not do?

  • by aj91198,

    aj91198 aj91198 Oct 16, 2014 6:28 PM in response to jeanpierre1905
    Level 1 (0 points)
    Oct 16, 2014 6:28 PM in response to jeanpierre1905

    This works but be sure to not lift your finger off the home button between steps 3 and 4. Keep it held down until you see the connect to I tunes. Then on your computer you will see ITunes has detected a device in recovery mode. Then restore and your good to go.

    Use Find My iPhone

    If you enabled Find My iPhone, you can use it to erase your device.

    1. Go to icloud.com/#find to see if you enabled Find My iPhone.
    2. Click All Devices at the top of your browser window.
    3. Select your device and click "Erase [device]" to erase your device and its passcode.
    4. Use the Setup Assistant on your device to restore the most recent backup of your device.

    Use recovery mode

    Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.

    1. Disconnect all cables from your device.
    2. Turn off your device.
    3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode.
    6. Click OK, then restore the device.
  • by riri67,

    riri67 riri67 Oct 28, 2014 4:44 AM in response to cailian13
    Level 1 (0 points)
    Oct 28, 2014 4:44 AM in response to cailian13

    I removed the ipad from the iCloud account and it STILL doesn't work. Still get the same iTunes message :-(

  • by gail from maine,

    gail from maine gail from maine Oct 29, 2014 5:37 PM in response to riri67
    Level 7 (26,148 points)
    iCloud
    Oct 29, 2014 5:37 PM in response to riri67

    Did you do all of the things listed in this article:

     

     

    Find My iPhone Activation Lock: Removing a device from a previous owner’s account

     

    GB

  • by tonsim,

    tonsim tonsim Nov 10, 2014 3:27 AM in response to KDFriendly
    Level 1 (0 points)
    Nov 10, 2014 3:27 AM in response to KDFriendly

    iv just restored an ipad with the find my iphone on it. I had been struggling for hours before i found your advise. THANKS

  • by 2375834,

    2375834 2375834 Dec 27, 2014 12:16 AM in response to cailian13
    Level 1 (0 points)
    Dec 27, 2014 12:16 AM in response to cailian13

    i did this!! but my computer still says "Find my iphone must be off before - can ce restored" if i already did!! PLS SOME1 HELP ME

  • by shayleeshaylee,

    shayleeshaylee shayleeshaylee Jan 21, 2015 7:16 AM in response to cailian13
    Level 1 (0 points)
    Jan 21, 2015 7:16 AM in response to cailian13

    i deleted the whole device off and it still wont let me go through with it , its driving me insane !!

  • by chadd25,

    chadd25 chadd25 Feb 18, 2015 5:23 PM in response to jeanpierre1905
    Level 1 (0 points)
    Feb 18, 2015 5:23 PM in response to jeanpierre1905

    My daughter has my hand me down 4s as an ipod.  We had turned on find my iphone and she created a passcode.  Well she forgot that so we decided we would erase it and restore.  I have logged into iCloud and erased and removed the device.  I did receive a message that once it was connected to the internet it would update.  However, it's only connected to wifi and in lock it's not connecting to the internet.  I have now tried to complete the restore through DFU and it keeps getting stuck and indicates that it can not connect to the server.  Not sure what to do at this point.  I also know that we enabled the lock on restrictions so they can't be changed.  Not sure if that's the issue, but this is really frustrating.  Any other ideas.  Again, recovery mode didn't work and erasing and removing from iCloud did not either.

  • by freyafarleigh,

    freyafarleigh freyafarleigh Mar 21, 2015 4:28 AM in response to chadd25
    Level 1 (0 points)
    Mar 21, 2015 4:28 AM in response to chadd25

    FOR HELP READ THIS

    OK. I think we have found a solution to the "find my iPhone lockout" when trying to restore (at least for iPhone 4s - should apply to all iDevices with this issue).

     

    Start device in DFU mode and go through the process once.

    when itunes downloads ipsw where does it go

    http://goo.gl/eKnn3d

    BUT keep your eye on the IPSW file downloading via iTunes and locate it first. Then see steps below:

     

    Download the iOS8 via iTunes via first attempt at restore. Locate the actual IPSW file in user/Library/iTunes/iPhone (you need to hold down ALT while clicking "Go" in Apple menu - select library and navigate to this location)

    Copy it to the desktop as soon as it has finished uploading.

    Then start iPhone in recovery mode (as per Apple instructions)

    Click the restore button but hold down ALT key and select the desktop version you just copied.

     

    This way the extraction takes seconds and not an hour so it doesn't overtake the time out.

    This has now sorted our frustration in a few minutes after several hours of trying the suggested way!

     

    Hope this helps.

  • by EricaKei,

    EricaKei EricaKei Apr 7, 2015 8:32 AM in response to tomerbar
    Level 1 (0 points)
    Apr 7, 2015 8:32 AM in response to tomerbar

    That worked!

  • by lafifi,

    lafifi lafifi May 5, 2015 9:12 PM in response to tomerbar
    Level 1 (0 points)
    May 5, 2015 9:12 PM in response to tomerbar

    After looking over this for more than 3 hours, It finally worked.

  • by lemorce,

    lemorce lemorce May 21, 2015 1:41 PM in response to KDFriendly
    Level 1 (0 points)
    May 21, 2015 1:41 PM in response to KDFriendly

    beautiful !! thank KDFriendly

  • by bennettandkelly,

    bennettandkelly bennettandkelly May 27, 2015 7:30 PM in response to tomerbar
    Level 1 (0 points)
    May 27, 2015 7:30 PM in response to tomerbar

    Thank you so much!!  This worked beautifully!

  • by Pseudotechie,

    Pseudotechie Pseudotechie Jun 3, 2015 8:04 AM in response to deggie
    Level 1 (10 points)
    Jun 3, 2015 8:04 AM in response to deggie

    This is the only thing that worked.  Thanks!

  • by nadz nelson,

    nadz nelson nadz nelson Aug 12, 2015 2:28 PM in response to KDFriendly
    Level 1 (0 points)
    Aug 12, 2015 2:28 PM in response to KDFriendly

    god bless

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