HT203052: Get help using iCloud Drive
Learn about Get help using iCloud Drive
Q: what incoming ports need to be open?
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Jan 18, 2015 8:39 AMby Allen A,Hello Brett,
We've an article (linked below) that details all of the ports utilized by Apple Software.
TCP and UDP ports used by Apple software products
http://support.apple.com/en-us/HT202944Cheers,
Allen
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Jan 22, 2015 5:30 AMby Brett Higginbotham,Allen-
Thanks for this link. However, I think the issue might not be port related but IDS (intrusion detection system) related. I am guessing there is some "signature" that may be being blocked with regards to how the windows iCloud exe works. Is there any thing else you might have to offer for the Network group to look out for. I was able to have a change be made for a brief moment, but I believe the appliance is detecting this traffic as malware or spyware?
thanks in advance.
Note: Dropbox works perfectly fine?? One drive works perfectly fine??
Brett
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Jan 23, 2015 7:16 AMby braden85,Hi there Brett Higginbotham,
I see that you have done a little troubleshooting and determined that the ports may not be the issue that is preventing you from connecting to the iCloud Drive. You may want to take a look at the following link to help you continue troubleshooting, as it may resolve the issue from a security software standpoint:
iCloud: Making sure that iCloud works with security software in Windows - Apple Support
http://support.apple.com/en-is/HT203586
You may also find some more helpful information and links regarding this issue in the following article:
Get help using iCloud Drive - Apple Support
http://support.apple.com/en-is/HT203052
Thanks for coming to the Apple Support Communities!
Cheers,
Braden
