epark123

Q: Websites Not Loading

My iMac started having very slow/no loading of websites on Google Chrome, Safari, or Firefox. I followed the instructions posted How to eliminate slow Mac problems and Most common Wifi issues but I haven't been able to figure out the problem. Thank you for your help!

 

Here is the EtreCheck report:

 

EtreCheck version: 2.1.6 (109)

Report generated January 22, 2015 at 11:23:19 AM CST

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

 

Hardware Information: ℹ️

iMac (21.5-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080

 

System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 0:4:59

 

Disk Information: ℹ️

APPLE HDD HTS541010A9E662 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (950.65 GB free)

Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ℹ️

Kingston DataTraveler 3.0 7.86 GB

LIBRARY (disk1s1) /Volumes/LIBRARY : 7.86 GB (7.05 GB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

Mac App Store and identified developers

 

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

 

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

 

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Support]

 

User Login Items: ℹ️

iTunesHelper Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

 

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.257 - SDK 10.6 Cannot contact Adobe

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

 

3rd Party Preference Panes: ℹ️

Flash Player  [Support]

 

Time Machine: ℹ️

Time Machine not configured!

 

Top Processes by CPU: ℹ️

    2% WindowServer

    0% fontd

    0% AppleSpell

    0% dpd

 

Top Processes by Memory: ℹ️

94 MB ocspd

94 MB mds_stores

86 MB Google Chrome

69 MB Safari

60 MB com.apple.WebKit.WebContent

 

Virtual Memory Information: ℹ️

6.06 GB Free RAM

1.38 GB Active RAM

393 MB Inactive RAM

759 MB Wired RAM

964 MB Page-ins

0 B Page-outs

 

Diagnostics Information: ℹ️

Jan 22, 2015, 11:18:55 AM Self test - passed

iMac, OS X Yosemite (10.10.1)

Posted on Jan 23, 2015 7:42 AM

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Q: Websites Not Loading

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2015 3:29 PM in response to epark123
    Level 10 (207,926 points)
    Applications
    Jan 23, 2015 3:29 PM in response to epark123

    Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.

    • Restart the router and the broadband device, if they're separate. Any change?
    • Run Software Update and install all available updates for OS X or the computer's firmware. Any change?
    • Are you connected to Ethernet as well as Wi-Fi? If so, disconnect the Ethernet cable or adapter and test.
    • If possible, connect to the router with an Ethernet cable and turn off Wi-Fi. Any difference?
    • Are any other devices on the network, and if so, are they the same?
    • If you can connect to more than one network, are they all the same?
    • Are all network applications affected, or only some? If only some, which ones?
    • Is networking always the same, or is the problem intermittent?
    • Disconnect all other devices from the network. Any change?
    • Start up in safe mode and test. Any difference?
    • Start up in Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference?
    • If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference?