Calla Lilly
Level 1 (0 points)

Q: Screen Stuck

Hi..my iPod Classic is stuck on the "do not disconnect" screen and I am not plugged into my laptop.  This just appeared as I turned it on.  Any suggestions?

iPod classic

Posted on Jan 23, 2015 3:50 PM

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Calla Lilly

Q: Screen Stuck

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  • by Brett L,

    Brett L Brett L Jan 25, 2015 11:40 AM in response to Calla Lilly
    Community Specialists
    Jan 25, 2015 11:40 AM in response to Calla Lilly

    Greetings Calla Lilly ,

     

    If you are having an issue with your iPod classic displaying the "Do not disconnect" message when it is not connected to your computer, you will want to reset it to remove it from disk mode. See this article -

     

    Reset your iPod - Apple Support

     

    Specifically -

     

    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears (about 6 to 8 seconds). You might need to repeat this step.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L