judyfromwhitefish

Q: my safari browser trys to open then says Safari has quit unexpectedly

I am using Yosemite - have continually updated my programs and yet I cannot open Safari

iMac (24-inch Mid 2007), OS X Yosemite (10.10.1)

Posted on Jan 24, 2015 7:03 AM

Close

Q: my safari browser trys to open then says Safari has quit unexpectedly

  • All replies
  • Helpful answers

  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Jan 24, 2015 7:36 AM in response to judyfromwhitefish
    Level 9 (53,161 points)
    Jan 24, 2015 7:36 AM in response to judyfromwhitefish

    Search these pages and run some of the tools to remove adware from your machine.

  • by sheavi8or,

    sheavi8or sheavi8or Jan 24, 2015 7:44 AM in response to QuickTimeKirk
    Level 1 (10 points)
    Jan 24, 2015 7:44 AM in response to QuickTimeKirk

    Thanks in my search everywhere I found an adware removal program - used it and I am now in Safari plus my computer is working faster and not doing all the searching in the background - thanks for your reply and I hope others see this - now need to figure out how to protect my machine from more adware

  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Jan 24, 2015 7:52 AM in response to sheavi8or
    Level 9 (53,161 points)
    Jan 24, 2015 7:52 AM in response to sheavi8or

    It didn't install itself and your actions allowed the install to happen.

    Don't run as an "Admin" user account and you'll never see the issue again.

    Enabling and using the "root" user in OS X - Apple Support

  • by dominic23,

    dominic23 dominic23 Jan 24, 2015 8:18 AM in response to judyfromwhitefish
    Level 8 (41,671 points)
    Mac OS X
    Jan 24, 2015 8:18 AM in response to judyfromwhitefish

    1. Use  free  AdwareMedic to remove adware

     

        http://www.adwaremedic.com/index.php

     

       Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit AdwareMedic.

     

                 or

     

       Remove the adware manually by following the “HowTo” from Apple.

       http://support.apple.com/en-us/HT203987

      

     

    2. Safari > Preferences > Extensions

        Turn those off and relaunch Safari.

        Turn those on one by one and test.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2015 4:59 PM in response to judyfromwhitefish
    Level 10 (207,978 points)
    Applications
    Jan 24, 2015 4:59 PM in response to judyfromwhitefish

    There is no need to download anything to solve this problem.

    If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

    Back up all data before making any changes.

    Besides the files listed in the linked support article, you may also need to remove this file in the same way:

    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist

    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.

    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

    If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.