HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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Helpful answers
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Jan 24, 2015 2:29 PM in response to pammonahanby Winston Churchill,Welcome to the Apple Community.
No, 2 hours is far too long. If the process has stopped you have no alternative but to pull the plug.
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Jan 24, 2015 3:09 PM in response to pammonahanby Stonerock,I Think you will have to reset your Apple TV via. Itunes on your computer. More info on your Apple TV maunal that came in the box.