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All replies
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Helpful answers
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Jan 22, 2015 10:04 PM in response to TS720160by Linc Davis,Have you logged out or rebooted since this started? If not, please try that. Otherwise, does FaceTime work?
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Jan 23, 2015 6:28 AM in response to Linc Davisby TS720160,Yes I have logged out of both my iPhone and my Mac and logged back in; I tried a different apple ID; I reset network connections; I did the reboot (PRAM and safe mode); and I deleted the items in the 'Library/Preferences' folder that another post suggested. Nothing has worked!
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Jan 23, 2015 9:35 AM in response to TS720160by Linc Davis,Do iMessage and FaceTime both work on your phone when it's connected to the same Wi-Fi network as the Mac—not to the cellular network?
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Jan 24, 2015 6:41 AM in response to Linc Davisby TS720160,No neither work on my Mac even if they're on the same wifi
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Jan 24, 2015 7:29 AM in response to TS720160by iW00,Is this issue also appearing in safe mode: OS X: What is Safe Boot, Safe Mode? - Apple Support
Is this issue also appearing on new user account:
Isolating an issue by using another user account - Apple Support
Mac OS X: How to troubleshoot a software issue - Apple Support
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Jan 24, 2015 3:49 PM in response to Linc Davisby TS720160,The messages always work on my phone, but they never work on my Mac or sync between the 2
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Jan 24, 2015 3:51 PM in response to iW00by TS720160,The issue still appears in safe mode.
I did add another user and tried to send a message under that and it worked! But when I went back to my login (i'm the admin) it didn't work again. Is there a way to fix this or do I have to login as another user to use messages and FaceTime on the mac now?
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Jan 24, 2015 4:47 PM in response to TS720160by Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to send an iMessage or make a FaceTime call. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
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Jan 24, 2015 8:44 PM in response to Linc Davisby TS720160,1/24/15 11:01:46.162 PM Messages[583]: Deleting 14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47 from /Users/tiffany/Library/Containers/com.apple.iChat/Data/Library/Messages/Archive /2015-01-24/5555197119 on 2015-01-24 at 22.59.34.ichat
1/24/15 11:01:46.170 PM imagent[229]: [Warning] callerURI - No bindings !!
1/24/15 11:01:46.170 PM imagent[229]: [Warning] callerURI - No bindings !!
1/24/15 11:01:46.237 PM imagent[229]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+15555197119; unformatted=5555197119; country=US; roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 549 GUID:'14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47' date:'443851306.162631' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (
"[IMDHandle: <+15555197119:5555197119:US>]"
) Room Name: (null) Display Name: (null) Identifier: +15555197119 Unread count: 0 Row ID: 4 Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5 from NIL ID fromAccount: IDSAccount: 0x7fc0a420e800 [Service: com.apple.madrid User: ************** ID: 679BE13E-5EFC-4481-B03B-6B631C0AA330 Type: Apple ID Active: YES Registration Status: Registered]
1/24/15 11:01:46.237 PM imagent[229]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+15555197119; unformatted=5555197119; country=US; roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 549 GUID:'14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47' date:'443851306.162631' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (
"[IMDHandle: <+15555197119:5555197119:US>]"
) Room Name: (null) Display Name: (null) Identifier: +15555197119 Unread count: 0 Row ID: 4 Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5 from NIL ID fromAccount: IDSAccount: 0x7fc0a420e800 [Service: com.apple.madrid User: **************ID: 679BE13E-5EFC-4481-B03B-6B631C0AA330 Type: Apple ID Active: YES Registration Status: Registered]
1/24/15 11:01:46.238 PM imagent[229]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (
"[IMDHandle: <+15555197119:5555197119:US>]"
) Room Name: (null) Display Name: (null) Identifier: +15555197119 Unread count: 0 Row ID: 4 Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5 error: 4
1/24/15 11:01:46.238 PM imagent[229]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (
"[IMDHandle: <+15555197119:5555197119:US>]"
) Room Name: (null) Display Name: (null) Identifier: +15555197119 Unread count: 0 Row ID: 4 Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5 error: 4
<Personal Information Removed by Host>
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Jan 24, 2015 8:46 PM in response to TS720160by RRAJJ, -
Jan 24, 2015 9:09 PM in response to TS720160by Linc Davis,Back up all data.
Quit Messages if it’s running. Force quit if necessary. Relaunch it and test after each of the following steps. If the problem isn't resolved, quit again and go on to the next step.
Step 1
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
From the menu bar, select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain.
From the Category list in the lower left corner of the window, select
My Certificates
Look carefully at the list of certificates in the right side of the window. If any of them is marked with a red "X" as expired or invalid, delete it. Also delete all items with "iMessage" or "com.apple.idms" in the name, whether valid or not.
Now select
Passwords
in the Category list. Enter "ids" (without the quotes) in the search box in the toolbar of the window. Delete all items of type "application password" that have a name beginning in any of the following ways:
ids:
IDS:
com.apple.ids:
Quit Keychain Access. Log out and log back in.
Step 2
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
Containers/com.apple.corerecents.recentsd
Caches/com.apple.Messages
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Containers/com.apple.iChat
Containers/com.apple.soagent
IdentityServices
Leave the Library folder open. Log out and log back in.
Step 3
Go back to the Finder and move the following item from the open Library folder to the Desktop:
Messages
Note: you are not moving the Messages application. You’re moving a folder named “Messages.”
If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place.
Step 4
In the Preferences subfolder, there may be several files having names that begin with any of the following strings:
com.apple.iChat
com.apple.ids
com.apple.imdsmsrecordstore
com.apple.imessage
com.apple.imservice
Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post your results.
If you later decide that you don’t like the results of Steps 3 and 4, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.