TS720160

Q: iMessages not delivered on Mac

I have an iPhone 6 and MacBook Pro 2001 - everything is up to date. My iMessages stopped sending on my Mac showing a red error "not delivered" every time i try to send any iMessage, but SMS works for those without iPhones. I have read so many posts and tried just about everything and nothing is working for the past 2+ month. I haven't had the time to get help from apple because I am in grad school and need my laptop most of my time. If anyone has any suggestions please help!!!

Posted on Jan 22, 2015 7:28 PM

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Q: iMessages not delivered on Mac

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 22, 2015 10:04 PM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 22, 2015 10:04 PM in response to TS720160

    Have you logged out or rebooted since this started? If not, please try that. Otherwise, does FaceTime work?

  • by TS720160,

    TS720160 TS720160 Jan 23, 2015 6:28 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 23, 2015 6:28 AM in response to Linc Davis

    Yes I have logged out of both my iPhone and my Mac and logged back in; I tried a different apple ID; I reset network connections; I did the reboot (PRAM and safe mode); and I deleted the items in the 'Library/Preferences' folder that another post suggested. Nothing has worked!

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2015 8:14 AM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 23, 2015 8:14 AM in response to TS720160

    And FaceTime?

  • by TS720160,

    TS720160 TS720160 Jan 23, 2015 8:27 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 23, 2015 8:27 AM in response to Linc Davis

    Facetime isn't working on my mac either

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2015 9:35 AM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 23, 2015 9:35 AM in response to TS720160

    Do iMessage and FaceTime both work on your phone when it's connected to the same Wi-Fi network as the Mac—not to the cellular network?

  • by TS720160,

    TS720160 TS720160 Jan 24, 2015 6:41 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 24, 2015 6:41 AM in response to Linc Davis

    No neither work on my Mac even if they're on the same wifi

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2015 7:06 AM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 24, 2015 7:06 AM in response to TS720160

    I was asking about the phone.

  • by iW00,

    iW00 iW00 Jan 24, 2015 7:29 AM in response to TS720160
    Level 4 (1,349 points)
    Jan 24, 2015 7:29 AM in response to TS720160
  • by TS720160,

    TS720160 TS720160 Jan 24, 2015 3:49 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 24, 2015 3:49 PM in response to Linc Davis

    The messages always work on my phone, but they never work on my Mac or sync between the 2

  • by TS720160,

    TS720160 TS720160 Jan 24, 2015 3:51 PM in response to iW00
    Level 1 (0 points)
    Jan 24, 2015 3:51 PM in response to iW00

    The issue still appears in safe mode.

    I did add another user and tried to send a message under that and it worked! But when I went back to my login (i'm the admin) it didn't work again. Is there a way to fix this or do I have to login as another user to use messages and FaceTime on the mac now?

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2015 4:47 PM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 24, 2015 4:47 PM in response to TS720160

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try to send an iMessage or make a FaceTime call. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

  • by TS720160,

    TS720160 TS720160 Jan 24, 2015 8:44 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 24, 2015 8:44 PM in response to Linc Davis

    1/24/15 11:01:46.162 PM Messages[583]: Deleting 14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47 from /Users/tiffany/Library/Containers/com.apple.iChat/Data/Library/Messages/Archive /2015-01-24/5555197119 on 2015-01-24 at 22.59.34.ichat

     

    1/24/15 11:01:46.170 PM imagent[229]: [Warning] callerURI - No bindings !!

    1/24/15 11:01:46.170 PM imagent[229]: [Warning] callerURI - No bindings !!

     

    1/24/15 11:01:46.237 PM imagent[229]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+15555197119; unformatted=5555197119; country=US; roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 549 GUID:'14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47' date:'443851306.162631' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (

        "[IMDHandle: <+15555197119:5555197119:US>]"

    )  Room Name: (null)  Display Name: (null)  Identifier: +15555197119  Unread count: 0  Row ID: 4  Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5  from NIL ID  fromAccount: IDSAccount: 0x7fc0a420e800 [Service: com.apple.madrid  User: ************** ID: 679BE13E-5EFC-4481-B03B-6B631C0AA330  Type: Apple ID  Active: YES  Registration Status: Registered]

     

    1/24/15 11:01:46.237 PM imagent[229]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+15555197119; unformatted=5555197119; country=US; roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 549 GUID:'14BB5113-8EA1-42E4-AB1A-1FBE6FE44A47' date:'443851306.162631' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (

        "[IMDHandle: <+15555197119:5555197119:US>]"

    )  Room Name: (null)  Display Name: (null)  Identifier: +15555197119  Unread count: 0  Row ID: 4  Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5  from NIL ID  fromAccount: IDSAccount: 0x7fc0a420e800 [Service: com.apple.madrid  User: **************ID: 679BE13E-5EFC-4481-B03B-6B631C0AA330  Type: Apple ID  Active: YES  Registration Status: Registered]

     

    1/24/15 11:01:46.238 PM imagent[229]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (

        "[IMDHandle: <+15555197119:5555197119:US>]"

    )  Room Name: (null)  Display Name: (null)  Identifier: +15555197119  Unread count: 0  Row ID: 4  Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5  error: 4

     

    1/24/15 11:01:46.238 PM imagent[229]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc0a4317120 GUID: iMessage;-;+15555197119 Style: - State: 3 Participants: (

        "[IMDHandle: <+15555197119:5555197119:US>]"

    )  Room Name: (null)  Display Name: (null)  Identifier: +15555197119  Unread count: 0  Row ID: 4  Group ID: D0FB28AC-8D79-4036-A0C6-AEF3F7D34DC5  error: 4

     

    <Personal Information Removed by Host>

  • by RRAJJ,

    RRAJJ RRAJJ Jan 24, 2015 8:46 PM in response to TS720160
    Level 1 (65 points)
    Jan 24, 2015 8:46 PM in response to TS720160

    Hello TS720160,

     

    You can try to De-Activate your Imsgs from Apple and tried to activte it again.

    https://selfsolve.apple.com/deregister-imessage

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2015 9:09 PM in response to TS720160
    Level 10 (208,037 points)
    Applications
    Jan 24, 2015 9:09 PM in response to TS720160

    Back up all data.

    Quit Messages if it’s running. Force quit if necessary. Relaunch it and test after each of the following steps. If the problem isn't resolved, quit again and go on to the next step.

    Step 1

    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

    From the menu bar, select

              Keychain Access Keychain First Aid

    from the menu bar and repair the keychain.

    From the Category list in the lower left corner of the window, select

               My Certificates

    Look carefully at the list of certificates in the right side of the window. If any of them is marked with a red "X" as expired or invalid, delete it. Also delete all items with "iMessage" or "com.apple.idms" in the name, whether valid or not.

    Now select

                Passwords

    in the Category list. Enter "ids" (without the quotes) in the search box in the toolbar of the window. Delete all items of type "application password" that have a name beginning in any of the following ways:

                ids:

                IDS:

                com.apple.ids:

    Quit Keychain Access. Log out and log back in.

    Step 2

    Hold down the option key and select

              Go Library

    from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):

              Containers/com.apple.corerecents.recentsd

              Caches/com.apple.Messages

              Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent

              Containers/com.apple.iChat

              Containers/com.apple.soagent

              IdentityServices

    Leave the Library folder open. Log out and log back in.

    Step 3

    Go back to the Finder and move the following item from the open Library folder to the Desktop:

              Messages

    Note: you are not moving the Messages application. You’re moving a folder named “Messages.”

    If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place.

    Step 4

    In the Preferences subfolder, there may be several files having names that begin with any of the following strings:

              com.apple.iChat

              com.apple.ids

              com.apple.imdsmsrecordstore

              com.apple.imessage

              com.apple.imservice

    Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.

    Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

    Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.

    If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post your results.

    If you later decide that you don’t like the results of Steps 3 and 4, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.

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