TS3694: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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All replies
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Helpful answers
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Nov 30, 2014 8:53 PM in response to poppyseed83by Dreyes ,★HelpfulSolution The fingerprint bottom was replace need to restore it with the original one!
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Dec 10, 2014 1:22 PM in response to poppyseed83by Alf Nielsen,Same issue here. also tried all the steps. WTH Apple !?
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Dec 20, 2014 3:50 AM in response to Alf Nielsenby gfourche,Hi,
Brand new iphone 6, trying to install latest IOS update to get everything clean and....error 53.
Tried to restore on 2 diff Mac + 1 PC with no success.
Does someone has a magic trick here ??
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Jan 24, 2015 11:58 PM in response to gfourcheby mayurxansa,I also got the same error some 5 days back when I was restoring my Iphone6. I even contacted the apple support forum and they have no idea about this error 53. So I tried some permutations and combinations and it worked.
1. Try using Lan or USB dongle for the internet. No wiifi
2. Uninstall all the antivirus software. Do not add into exceptions i tried that but failed.
After this my iphone got restored successfully but now my touch-id is not working is saying "Failed" apart from this every things is working ok.
I will surely take it to the apple store but now not in hurry to do so!!
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Jan 25, 2015 9:22 AM in response to mayurxansaby RichmondDan,Strange, I've never heard of antivirus software for an iPhone. Did you get it at the App store?
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Jan 26, 2015 7:23 AM in response to RichmondDanby mayurxansa,Oops Sorry for the confusion caused.
What i mean is Uninstall antivirus from your PC/Mac.Even i do not have any antivirus for iphone
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Feb 2, 2015 2:53 PM in response to Dreyesby Adisor,Hi,
I´m having an error 53 when trying to restore my iPhone 6 plus.
Now is stucked in recovery mode. I tried in 2957485755 different computers Windows 7, Windows 8 , Windows 8.1 Pro, Mac. Any ideas?
Thanks!!!
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Feb 9, 2015 7:52 AM in response to poppyseed83by songoku2009,apple now very bad.....error 53 when restore iPhone 6 and 6plus, touch ID error, now apple not Fix, or warranty... not have software fix....i will use samsung, not use apple iPhone 6 and 6 plus (stupid)
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Feb 13, 2015 4:29 PM in response to songoku2009by mansoorab,Hi,
I have the same problem with iphone 6+ and it *****... only used this phone for less then 2 months and apple has no fix... have tried several things, including different notebooks, called apple, the apple service store is helpless and they wont even replace the phone....
if anyone has an idea, please share the same..
thanks.
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Feb 19, 2015 9:47 PM in response to poppyseed83by KDM666,★HelpfulHi guys
I have to disappoint you all.
The problem is in Touch ID 1000%. If it is not original button for this particular motherboard or your touch id ribbon cable is damaged or not connected to your motherboard (at least it can be fixed)
The problem has no software solutions. At least until that moment when this topic will have thousandths of complaints about error 53. And apple will do something.
For now you can:
1) Go to your store and take it back - they will change your phone within warranty period. But only if there are no big scratches and so on. Otherwise - your iPhone is dead.
2) If you have changed the touch id button (during the installation of the new screen of maybe you changed the motherboard) - you have to find this fckng original touch id button - that is the only one in the whole world for your motherboard. And put it back to the motherboard.
3)Sell it for parts for about 20% of the initial price.
4)Find a guy who invented this stupid system with touch id on iPhone 6 and 6+ (5s has no such problem) - and throw your dead Brick-iPhone to his head. Maybe it will satisfy you a little.
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Mar 13, 2015 4:31 AM in response to KDM666by lifeisshort,HI please advise tried every thing cannot restore error 53
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Mar 15, 2015 1:28 PM in response to poppyseed83by acsracing,KDM666 is 100% correct. Changed screen with new touch id button and got error 53, changed back to original button, all is well, no errors.
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Mar 15, 2015 4:56 PM in response to songoku2009by darryll007,I can't agree more. After repairing my home button on my iPhone 6. I tried to upgrade to 8.2.0 and now I am in recovery mode without being able to finish my upgrade, it keeps saying error occurred (53) . But we are not an isolated case a lot people are on the same boat.
Why Apple is doing this I am not sure.....
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Mar 15, 2015 9:01 PM in response to darryll007by KDM666,No, we ARE isolated on our boat. Apple spits on us. Try to call Apple Support a d you will realize it.
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Apr 1, 2015 6:43 PM in response to poppyseed83by movieposters,★HelpfulLittle history here re: error 53...
- dropped iphone 6, shattered screen.
- took for repair, tech not only replaced screen but used a new (or used) home/touch id button with attached ribbon cable.
- attempted to both update and setup new touch id, neither worked and received failed messages. .
- tried to update via itunes, started update then failed with error 53 - tried many times after with continued error 53 error.
- tried to restore, also received error 53.
- realized my phone was a brick so called back repair service.
- they stated the tech messed up - iphone has a unique home/touch id button and ribbon cable, any other replacement will not work.
- fortunately they retained my parts and replaced the new home/touch id and ribbon cable with my existing one.
- brought home, was able to complete the restore then restored from back up.
So, if you damage your iphone, be sure the repair service uses the existing home/touch id and ribbon cable or you'll end up with error 53. Appearantly, each iphone is linked to this button/ribbon cable and will not work if replaced. If you do have it replaced, you won't be able to update and if you try to update via itunes, your iphone will never work again.