mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by Dalsvzla,

    Dalsvzla Dalsvzla Jan 25, 2015 9:52 AM in response to Dawnie3118
    Level 1 (0 points)
    Jan 25, 2015 9:52 AM in response to Dawnie3118

    im having the same issue as all here guys... Nothing work... Is very very annoying we have to wait or have to go to a genius bar rep. to receive hepless response.

     

    i did receive a replacement last year on october... Im seeing this is a common thing... Hope not related Since my device is aout of warranty actually.

  • by m2msilva,

    m2msilva m2msilva Jan 25, 2015 10:56 AM in response to Dalsvzla
    Level 1 (20 points)
    Apple Watch
    Jan 25, 2015 10:56 AM in response to Dalsvzla

    II also had to have a replacement in November and an out of warranty now as well. I'm curious of all of us which ones are replacement iPads. It actually logged in last night but within 10 seconds it turned off.

  • by Mikedonna,

    Mikedonna Mikedonna Jan 25, 2015 12:00 PM in response to m2msilva
    Level 1 (0 points)
    Jan 25, 2015 12:00 PM in response to m2msilva

    I Am actually on an iPad 4. Had it for a year and a half. First problem I have had with it, but it is getting old. 

  • by nigel169,

    nigel169 nigel169 Jan 25, 2015 2:33 PM in response to m2msilva
    Level 1 (4 points)
    Jan 25, 2015 2:33 PM in response to m2msilva

    I'm also on a replacement iPad Air. Replaced the day before the warranty ran out and then a month or so later on 14 January, iMessage and FaceTime deactivated. Nothing works, so there is not point doing resets.

  • by BabeNewYear,

    BabeNewYear BabeNewYear Jan 25, 2015 3:36 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 25, 2015 3:36 PM in response to mcfloyd49

    Same problem for me.  While troubleshooting the problem, I logged and now it says it's unable to connect, I should check my connection.  The problem is not my connection.

  • by BeckyandRufus,

    BeckyandRufus BeckyandRufus Jan 25, 2015 4:20 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 25, 2015 4:20 PM in response to mcfloyd49

      iPad mini here with the same problem. No FaceTime or iMessage.

  • by Cam-Fox22,

    Cam-Fox22 Cam-Fox22 Jan 25, 2015 4:58 PM in response to jays_on
    Level 1 (5 points)
    Jan 25, 2015 4:58 PM in response to jays_on

    I spoke to a senior advisor Saturday afternoon and I was told it's a known issue and they are currently working on it. He told me it could take up to a couple of weeks to resolve. We will all have to sit tight and wait I'm afraid

  • by ssb22,

    ssb22 ssb22 Jan 25, 2015 10:00 PM in response to Cam-Fox22
    Level 1 (0 points)
    Jan 25, 2015 10:00 PM in response to Cam-Fox22

    I also have a replacement iPad Air (November 2014) and FaceTime and iMessage stop working just few hours ago. I was using it all morning and it was working great. What is strange that the "Activation" error did not happen on the same day for everyone who is experiencing this problem and it did not happen to all iPad Apple users, but randomly for some, including me. Apps working fine on other Apple devices. Very strange!

  • by marybethsf,

    marybethsf marybethsf Jan 26, 2015 12:09 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 26, 2015 12:09 AM in response to mcfloyd49

    I just heard back from my tech he said:

     

    I’ve received a response from our engineering team that they have received some other reports on this issue and it is currently being investigated. 

    They wanted me to assure you that it is not a hardware issue and to be sure to keep your device up to date.  At this point, I’m not sure if there will be further direct response to me on this or if it will be addressed with an iOS update.  If I get more direct response on this, I will be sure to pass on the information to you. 

  • by picasso1805,

    picasso1805 picasso1805 Jan 26, 2015 5:42 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 26, 2015 5:42 PM in response to mcfloyd49

    ok guys little update from my side I just came home and tried to turn on iMessage one more time.....and it worked right after I signed in. I didn't do any reset or anything like that so just try it who knows what was going on maybe apple fixed it.

  • by marybethsf,

    marybethsf marybethsf Jan 26, 2015 5:49 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 26, 2015 5:49 PM in response to mcfloyd49

    MMe too!  i logged in and messenger works again!

  • by Melivingston87,

    Melivingston87 Melivingston87 Jan 26, 2015 5:53 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 26, 2015 5:53 PM in response to mcfloyd49

    Same issue here. Very frustrating.

  • by Mikedonna,

    Mikedonna Mikedonna Jan 26, 2015 6:19 PM in response to marybethsf
    Level 1 (0 points)
    Jan 26, 2015 6:19 PM in response to marybethsf

    Mine is still not working...darn it, I had hope for a few seconds.  does anyone know if there is a way to report this to Apple without having to pay?  I am out of warranty and they want $29 just for an online chat. Thanks in advance for any info!

  • by DarkHuntress,

    DarkHuntress DarkHuntress Jan 26, 2015 6:23 PM in response to Mikedonna
    Level 1 (14 points)
    iPad
    Jan 26, 2015 6:23 PM in response to Mikedonna

    Mone works again. At first it didn't but I closed it and tried again. It works!

  • by ssb22,

    ssb22 ssb22 Jan 26, 2015 6:24 PM in response to marybethsf
    Level 1 (0 points)
    Jan 26, 2015 6:24 PM in response to marybethsf

    it still does not work, but so strange I Get a different error now: "could not sign in. Please check network connection and try again". I'm connected.

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