Q: my daughter has not used her ipod touch for 16 months and has forgotten her passcode. restore factory settings keeps failing ... my daughter has not used her ipod touch for 16 months and has forgotten her passcode. restore factory settings keeps failing due to a software update failure! more
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All replies
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Helpful answers
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Jan 25, 2015 1:58 PM in response to Lilocoatesby lllaass,Just what does the message say?
Maybe this:
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
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Jan 25, 2015 2:02 PM in response to lllaassby Lilocoates,it says it cannot connect to the ipod touch because it is locked with a passcode and that the passcode needs to be entered but that is supposed to be the point with restoring factory settings!
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Jan 25, 2015 2:09 PM in response to Lilocoatesby lllaass,That has nothing to do with an update server. Do the following:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes
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Jan 25, 2015 2:38 PM in response to Lilocoatesby Lilocoates,tried putting into recovery loads of times and it diesnt work
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Jan 25, 2015 2:56 PM in response to Lilocoatesby lllaass,Did you try DFU mode?
Also:
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.