HT202068: Recommended settings for Wi-Fi routers and access points
Learn about Recommended settings for Wi-Fi routers and access points
Q: Connects to WiFi but does not use it?
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Jan 26, 2015 2:06 PMby Lawrence Finch,Troubleshooting: On one (or more) of the phones, after attempting to connect, go to Settings/WiFi. Tap on the i to the right of the network name and look at the IP address. If it begins 169.254... this means that the WiFi router did not assign an IP address, so the phone created an "ad hoc" address. If this is what you find this is a router problem, not an iPhone problem.
Start by rebooting the router. Sometimes this correct the problem by restarting the DHCP daemon in the router that assigns IP addresses. Beyond that you can try updating the firmware in the router to the latest version.
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Jan 26, 2015 2:28 PMby Lawrence Finch,So the SSID is hidden? That shouldn't be a problem. Can you monitor the network and see if the phone is using WiFi? Or ping the phone's IP address on the network?
Note, BTW, that an iPhone will only use WiFi when the screen is open or the phone is connected to power. WiFi is turned off 30 seconds after the phone goes to sleep to preserve battery. But this doesn't seem to be your issue.
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Jan 26, 2015 2:44 PMby edmuseer,SSID is not hidden. I should say, when I tap on the SSID name in the WiFi list. MAC addresses are showing up as connected (both Apple and Android phones) in the WiFi router. I am able to ping the IP supplied by our network (Wireless router is configured as access point and dhcp is turned off). I have 3 iPhone users with 8.2.1 and all exhibit the same behavior.
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Jan 27, 2015 7:12 AMby Lawrence Finch,The cellular provider's name will always appear, because it provides the voice service. Can you post a screen shot showing the top bar when cellular data is on? To take a screen shot press and release the HOME and SLEEP buttons at the same time. You can then email the image to yourself.
