My Retina Display has stain damage, HELP!!!

rafal_jot wrote:

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I can do it with water only

https://www.youtube.com/watch?v=mchm7jFTZwE

swissviet wrote:

rafal_jot wrote:

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I forgot to say that I had my display replaced a year ago by apple because of a defective pixel. On my old screen I had no problem with the anti-reflective coating peeling off. Cleaning both displays the same way....

Good initiative, rafal-jot.

I hope all users with the problem will fill out the form.

Looking forward to reading the result.

With kind regards

Joakim L., Denmark / Ethiopia

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Hi all,

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

Is there any information about the total number of Retinas built in 2012/2013?

Best regards

strat266 wrote:

Hi all,

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

Is there any information about the total number of Retinas built in 2012/2013?

Best regards

So far I can tell problem applies to MacBook Pro Retina 13, 15 described as "Late 2013" , 75% in my survey. No "early/late/mid 2014" .

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Two weeks ago I tested a lot of MacBookPro Retina 13 inch from:

-Saturn (a german big reseller for electronic stuff)

-Gravis (a big Apple reseller)

-Medi Max (like Saturn, but smaller)

-Apple Store

All devices at one day. I used the keyboard/touchpad feeling and I saw a difference between the keyboards:

-one version had the normal keyboard (like the keyboards from the normal MacBookPro). The keys where a little big higher and the sound was more thud (I hope somebody can understand.

-the other version with thinner keys, more into the chase from the device. The keyboard sounds are more jingling

I think, that the second Version is a newer version with thinner keys which have no contact to the display when the device is closed.

Hi!

I have the same problem. I bought my Mac (2012 mid) two weeks ago in a Cortland shop (largest Polish Apple products distributor) as a used computer with Apple Care (I've 9 months guarantee). The first spot appeared a week ago, in the upper left corner. Now you can see the badges of the first traces of the touchpad and keyboard.

I got the idea (if someone check please opinion) to purchase such protection film's for ex. Moshi. Perhaps it will stop the process of separation antiglare coating.

evgenyshev wrote:

Аналогичная ситуация и у меня. Я крайне возмущен тем, что Apple не признает это дефектом. На моем MacBook Pro появились подобные следы пока только в нижнем правом углу, там где это не влияет на изображение дисплея, но я прекрасно понимаю, что это только начало, дальше — будет хуже. Моему устройству около полугода. Я готов был заплатить за смену защитного экрана с антибликовым покрытием, но выяснилось, что для устранения дефекта требуется замена матрицы полностью, что в моем городе стоит минимум 13 000 рублей. Apple, вы считаете это нормальным?! Я требую замены дисплея и защиты от дальнейшего появления подобного дефекта.

translation:

"I have the same problem. I am extremely outraged that Apple does not recognize it as a defect. I have MacBook Pro. Scratches appeared only in the lower right corner, where it does not affect the image of the display, but I understand this is only the beginning. It will be worse. I bought device is about six months ago. I was willing to pay for a change shield with anti-reflective coating, but I turned out that the elimination of the defect requires replacing the matrix completely, in my town is worth at least 13 000 rubles ($200). Apple, do you think it is normal ?! I demand replacement of the display and protection from such defects in the future."

Евгений.

$200 (13000RUB?) normaly it costs about $500. Are you sure?

Sarcasm at it's best ;-)

PlotinusVeritas wrote:

those are keyboard key marks from finger oils transferred to the screen.

Thats 200% as clear as day.

something has like eaten away a part of the screen.

Yes, acid on your fingers (and oils) transferred to the keys, THEN to the display when closed.

but somehow my retina display got some weird clear-ish stain damage

No.........thats stripped AR coating FROM the screen, not ON THE SCREEN.

Youre thinking its something THERE, when its something MISSING

I am worried that windex or alcohol will excacerbae the problem,

Dont dare use that, that will ruin your screen.

if water and microfiber arent working,

They wont work, because your hand oils and acids have stripped the AR coating off part of the screen. Keep cleaner hands when using your Mac.

Some people have naturally VERY HIGH acidic skin excretions, you may have this issue.

😊

Стоп! Моя конфигурация MacBook стоит сейчас 115 990 рублей. Вы хотите сказать, что я не могу прикасаться к дисплею ноутбука за эти деньги? Может быть мне на него не дышать и вообще не включать его, а просто поставить в рамочку и любоваться яблочком? Вы с своем уме, уважаемые?! Я беру ноутбук за такие деньги не для того, чтобы он стоял, а для того, чтобы он работал! А в процессе работы, если вам не известно, так или иначе прикасаешься к дисплею, открываешь / закрываешь крышку, и т.д. Вы в бреду? Если Apple не в состоянии создать покрытие, которое будет устойчиво к прикосновению пальцев (именно прикосновению, я не царапал его гвоздем и не бросал в 97 этажа, а просто пользовался так, как пользуюсь другим устройствами), то это проблема Apple. И она за это заплатит.

Joakim, I tried to post the link here, but Apple immediately removed it.

I facebook, my group member ship is yet not accepted by group founder, so I can yet not post there.

Search for a group with the same headline name of this thread.

JL-DK wrote:

Hi Roland,

Sorry to hear that Apple chose to remove yet another post. Some support, eh?

With kind regards

Joakim L., Denmark / Ethiopia

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Thank god, I don't have this issue (yet) on my 15" MBPr. Because of this topic, I've ordered a screen protector and I'm not going to clean the screen anymore until the protector is here. I don't even dare to clean it anymore.

I hope a screen protector will keep this problem away.

Hi all,

I have good news: I had the same issue as you and went to my APR. First, they told me that Apple refused to recognize it as a default so i had to pay if i wanted i to be repaired. But then, i went to an official Apple Store in Geneva (Switzerland) and they accepted to change it under my Apple Care. So i got a new screen (not only the glass) and a new keyboard, so maybe those stains had indeed something to do with the keyboard as it has been said previously. I have a 15'' MBP Retina mid. 2012 for more details.

I really hope that this will also work for you guys and if i can maybe help you, let me know.

Unfortunately I'm now in the same boat with my 13" MBP late 2013. Bought end of February 2014, coating failure on the left edge of the display. Still on warranty, so I go to Apple Hamburg (Germany) tomorrow and see, how they react.