janfrommalmesbury

Q: Some of my photos have disappeared from my iPad and iphone

I Have lost a large number of photos from my collections/albums. Random dates. How can I retrieve these. Everything is backed up to the cloud.

iPad 2, iOS 8.1.2

Posted on Jan 26, 2015 6:39 AM

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Q: Some of my photos have disappeared from my iPad and iphone

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  • by Jason L,

    Jason L Jason L Jan 27, 2015 9:58 AM in response to janfrommalmesbury
    Community Specialists
    Jan 27, 2015 9:58 AM in response to janfrommalmesbury

    Howdy Jan,

    Welcome to Apple Support Communities.

     

    It sounds like some photos are missing from your iPhone and you want to know how to go about recovering them from an iCloud backup. Take a look at the articles linked below, the first will walk you through the restore process and the second provides information that’ll assist you in recovering photos after restoring from an iCloud backup.

    iCloud: Restore or set up your iOS device from iCloud

     

    Get help finding missing information in iCloud after restoring an iOS device - Apple Support

    Your photos

     

    In iOS 8 with iCloud Photo Library beta turned on, your photos and videos are stored in iCloud. They aren’t included in your iCloud backup. When you restore from iCloud Photo Library, your device downloads thumbnails of your photos and videos, and any original photos stored on your device.

     

    If you’re using iOS 8 and haven’t turned on iCloud Photo Library, or if you’re using iOS 7, iCloud backup includes photos and videos in your Photo Library or Camera Roll. They’ll download to your iOS device when you restore.

     

    • Photos in My Photo Stream are already stored in iCloud, so they aren’t part of your backup. iCloud stores the photos that you uploaded to My Photo Stream for 30 days. To keep these photos on your device and make them part of your backups, save these photos to your Photo Library, Camera Roll, or another album.
    • To view a My Photo Stream album, make sure My Photo Stream is turned on in Settings (If you use iCloud Photo Library, the My Photo Stream folder is removed).
    • To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
    • To restore Photo Library (or Camera Roll) photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Photo Library (or Camera Roll) photos to an iPad, the iCloud backup must be from an iPad.

     

    Ciao,

    -Jason