mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by mcfloyd49,

    mcfloyd49 mcfloyd49 Jan 27, 2015 11:52 AM in response to mcfloyd49
    Level 1 (1 points)
    Jan 27, 2015 11:52 AM in response to mcfloyd49

    Just installed the 8.1.3 update and not worked for me! How frustrating!  I'll be back on phone to Apple Support tomorrow morning for help and answers!

  • by Tsizzle88,

    Tsizzle88 Tsizzle88 Jan 27, 2015 11:58 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 27, 2015 11:58 AM in response to mcfloyd49

    iOS 8.1.3 just released! It claims to resolve iMessage and Facetime activation issue.  I'm installing as I'm typing to see if it works.

  • by Tsizzle88,

    Tsizzle88 Tsizzle88 Jan 27, 2015 12:09 PM in response to Tsizzle88
    Level 1 (0 points)
    Jan 27, 2015 12:09 PM in response to Tsizzle88

    Same results... still does not work, still does not activate.  I'm working with an upper tier support specialist who has a direct communication channel with the engineering team.  He said that he's going to talk to engineering and I should get a response soon from him.  

  • by Dawnie3118,

    Dawnie3118 Dawnie3118 Jan 27, 2015 12:11 PM in response to marybethsf
    Level 1 (0 points)
    Jan 27, 2015 12:11 PM in response to marybethsf

    Mines been working all day, had phone call from Apple today who confirmed that he had heard back from engineers & that I should be up & running. That's before the update was released, which I have just uploaded & still all working. I was without FaceTime & I message for around 10 days.

    Hope you guys get it working soon.

  • by m2msilva,

    m2msilva m2msilva Jan 27, 2015 12:19 PM in response to Dawnie3118
    Level 1 (20 points)
    Apple Watch
    Jan 27, 2015 12:19 PM in response to Dawnie3118

    Was just gonna say that it would be nice if they actually called or emailed those of us that have called in and notified of problem. I'm downloading update right now so hopefully it works.

  • by ssb22,

    ssb22 ssb22 Jan 27, 2015 12:25 PM in response to Tsizzle88
    Level 1 (0 points)
    Jan 27, 2015 12:25 PM in response to Tsizzle88

    I spent all morning with Apple trying to resolve the issue. The iPad was restore to "new" iPad and it still did not work. Was transferred to work with the Sr. technical advisor and after another few failed attempts was told that the engineering team will look into the case and the Sr. technical advisor will call me.

    I just upgraded to iOS 8.1.3 and it still does not work.

    The weird thing that it works for some and does not work for others. What could be causing it? (Just trying to think.)

  • by m2msilva,

    m2msilva m2msilva Jan 27, 2015 12:31 PM in response to marybethsf
    Level 1 (20 points)
    Apple Watch
    Jan 27, 2015 12:31 PM in response to marybethsf

    JJust updated and it didn't help. Still can't access FT or iMessag.

  • by m2msilva,

    m2msilva m2msilva Jan 27, 2015 12:32 PM in response to marybethsf
    Level 1 (20 points)
    Apple Watch
    Jan 27, 2015 12:32 PM in response to marybethsf

    Just updated and it didn't help. Still can't access FT or iMessage

  • by alohafadai,

    alohafadai alohafadai Jan 27, 2015 12:37 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 27, 2015 12:37 PM in response to mcfloyd49

    Same here. Update did not fix this problem at all after 8.1.3 installation.

  • by lanialina,

    lanialina lanialina Jan 27, 2015 1:52 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 27, 2015 1:52 PM in response to mcfloyd49

    STill does not work with latest update!! Tried again after a Reset but again iMessage & FaceTime down! I'm in Germany and will go to the Apple guys tomorrow.

  • by DarkHuntress,

    DarkHuntress DarkHuntress Jan 27, 2015 2:04 PM in response to alohafadai
    Level 1 (14 points)
    iPad
    Jan 27, 2015 2:04 PM in response to alohafadai

    Same here as well. Didn't fix the problem just gave me a new error message about my network connection.  I sure hope Apple can do better than this.

    iPad Air

  • by pavclarke,

    pavclarke pavclarke Jan 27, 2015 1:55 PM in response to Tsizzle88
    Level 1 (0 points)
    Jan 27, 2015 1:55 PM in response to Tsizzle88

    Same here. update didn't work.

    closed all apps.

    Reset all settings,

    Rebooted.

    Downloaded and installed update.

    Went to settings and tried to sign into iMessage.  It went to the next step where you choose which addresses, tap next it then goes back to the sign in stage.

    After that it brings up the usual error an error occurred......  when trying to sign in.

     

    ipad air wifi.

  • by Tsizzle88,

    Tsizzle88 Tsizzle88 Jan 27, 2015 2:22 PM in response to pavclarke
    Level 1 (0 points)
    Jan 27, 2015 2:22 PM in response to pavclarke

    Yup same exact issue I've been having. That next step where you choose the address/phone only comes up once before going back to the sign up stage again. Subsequent times, it won't even show up. Unless you do "Reset All Settings" again.  Then when you try to sign up again... it will come back and list all your email address and/or phone number for another one time.

  • by picasso1805,

    picasso1805 picasso1805 Jan 27, 2015 4:30 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 27, 2015 4:30 PM in response to mcfloyd49

    ok guys sorry to hear that the most of you still experience problems with iMessage for me it still works. Started working sunday afternoon. I also installed the update still good. I am located in Alberta/Canada

  • by dmwj86,

    dmwj86 dmwj86 Jan 27, 2015 4:37 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 27, 2015 4:37 PM in response to mcfloyd49

    I Was so excited that the update would correct the problem. They mentioned the update on Popsugar. Nope, still  iMessage and FaceTime not working.

    reset set network setting, all setting, etc, etc. Zippo,  not working, nada, nyet  

    Apple, seriously?

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