about_to_buy_a_samsung

Q: Cannot connect to iCloud despite AppleID and password being correct, and being connected to the internet.

iPhone 5, 8.1.2

 

I have been trying to restore my iPhone 5s, however, it will not let me turn of 'Find My Phone' in order to do so. Everytime I attempt to login to my iCloud account, or disable 'Find My Phone', I receive the following message: "Verification Failed, There was an error connecting to iCloud."

 

I have attempted numerous Network Resets, General Resets, Switching off and back on, hard resets etc.

 

I have also signed into icloud.com and removed my phone from my list of devices, but cannot proceed to restoring the device as I cannot switch off 'Find My Phone.'

 

I should also mention, none of my apps that are installed on the iPhone have connection to the internet EXCEPT Chrome. I can access any webpage using the Chrome app. Every other application alerts me that "Your iPhone is not connected to the internet," but it clearly is.

 

I hope that someone can point me in the right direction.

 

Thank You.

iPhone 5, iOS 8.1.2

Posted on Jan 28, 2015 6:09 AM

Close

Q: Cannot connect to iCloud despite AppleID and password being correct, and being connected to the internet.

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jan 29, 2015 8:45 AM in response to about_to_buy_a_samsung
    Community Specialists
    Jan 29, 2015 8:45 AM in response to about_to_buy_a_samsung

    Hi about_to_buy_a_samsung,

    The resource below provides some troubleshooting steps to try to resolve the issues you are having with your iCloud account.  If you are still unable to connect to iCloud or turn off Find My Phone, please click on the link for our iCloud Support team.

    iCloud: Account troubleshooting - Apple Support
    http://support.apple.com/en-us/HT203512

     

    I receive an “authentication failed” message when I try to sign in with my Apple ID during iCloud account setup on my iPhone, iPad, or iPod touch.

     

    Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.

     

    I can't sign in to iCloud on my Mac due to an alert stating that my email address has not been verified.

    If you can't sign in due to the alert “Account not verified - Check your email for instructions for verifying your account”:

    1. Close and reopen iCloud preferences before attempting to sign in to iCloud again.
    2. If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
    3. If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button in iCloud preferences.

     

    I receive a “failed user name or password” alert when attempting to sign in at iCloud.com, in iCloud preferences (Mac), or in the iCloud Control Panel (PC).

    • Make sure that you're entering your entire Apple ID when you sign in (for example, if your Apple ID is username@me.com, make sure that you aren't trying to sign in with just “username”).
    • Verify that the Caps Lock key is not enabled. All passwords are case sensitive.
    • Make sure that you're using the correct iCloud-associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, refer to Using your Apple ID for Apple services.
    • If needed, reset your Apple ID password at iforgot.apple.com.

    If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure that you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as any email applications that you use to receive iCloud email).

    If you're unable to resolve an account issue, contact iCloud Support.

     

    iCloud: Remove your device from Find My iPhone
    http://support.apple.com/kb/PH2702

     

    Hope this helps ...

    - Judy