Q: ITunes Prompt - authorisation using old email.

Hey Bossleytwins,

Thanks for the question. Is it possible that the old Apple ID account is still active? If so, you’ll need to authorize using that account. For additional information, as well as information about resetting the password for an older account, check out the following resource:

iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support

http://support.apple.com/en-us/HT203160

Authorize using the correct account name

The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:

 

1. Select a purchased song in your library and choose File > Get Info.
2. Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.

 

Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.

If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.

 

If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.

Thanks,

Matt M.