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Q: cannot download previous purchase movie to new pc computer

Im not sure how to start but here goes...

) have iphone6, Ipad, and new windows 8.1 laptop (old laptop crashed), I can view/download movie from iTunes via cloud to iPhone and ipad but not iTunes on PC... I can see the movie I purchased in iTunes of the laptop but cannot download or view it I keep getting "could not be used because original file could not be fouind"  message. I have authorized the laptop, family sharing is on and have re-installed iTunes on laptop 2 X...

 

What am I missing

 

thanks for help

iPhone 6, iOS 8.1.2, toshiba laptop win 8.1

Posted on Jan 27, 2015 11:07 AM

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Q: cannot download previous purchase movie to new pc computer

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