HT203951: Logic Pro X, MainStage 3: Issues installing additional content

Learn about Logic Pro X, MainStage 3: Issues installing additional content
sonicsyringe

Q: logic pro x was not able to complete the download. check your internet connection and try downloading again.

Have upgraded from 10.06 to 10.10 and am trying to download new additional content; keep getting message: logic pro x was not able to complete the download. check your internet connection and try downloading again.

 

There is nothing wrong with my internet connection.

 

Have seen a similar thread before, but although deemed solved for someone else, by rebooting in safe mode and verifying permissions and disk, this did not work for me...

 

Any other ideas?

 

Thanks,

 

Alan

MacBook Pro, OS X Mavericks (10.9.5), 2.5 GHz Intel Core i7 8Gb RAM

Posted on Jan 29, 2015 8:45 PM

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Q: logic pro x was not able to complete the download. check your internet connection and try downloading again.

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  • Helpful answers

  • by The Art Of Sound,Helpful

    The Art Of Sound The Art Of Sound Jan 29, 2015 10:02 PM in response to sonicsyringe
    Level 6 (12,107 points)
    Jan 29, 2015 10:02 PM in response to sonicsyringe

    Tips can be found here...

     

    Downloading 'Additional Content' or the Logic Pro X app Tips

     

    Take note in particular of the tips regarding Energy Saving settings and WiFi

     

    The most common problems are usually related to Intranet (not Internet) issues (problems with your home network.. especially if you are using WiFi.. Try Ethernet instead if possible)

     

    Some Internet providers limit the Max size of any one file when downloading... for certain groups of users... depending on what type of account/Package they have signed up for...(BT in the UK is a good example of this)

     

    Issues with routing to and from Akamai Servers (The company Apple uses to store some of it's data on..) Solution is to try at a different time of day or night... or a different day altogether... This is often reported by European based users....

     

    Issues with Non Apple Routers..... Not all routers are equal!

     

    Conflicts with other applications running at the same time as the download in being done... Various types of adware can affect such things.. Check out Adwaremedic...

     

    http://www.adwaremedic.com/index.php

     

    Issues with their File system..... User accounts and so on....

     

    Oddly enough many people have said ...

     

    There is nothing wrong with my internet connection.

     

    But frankly they wouldn't know if that were true or not because they base that opinion on routing to and from different locations... or the transfer of different types of files.. Just because they can download okay from other servers.. or their webpages load ok or they get email without an issue, often has no bearing on this issue at all...

     

    and.. more often than not, in the end, it has been found it was issues with their Internet or Intranet or their Mac's File system/User account that was the root cause of the problem...

     

    Read into that what you will....

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 29, 2015 10:09 PM in response to The Art Of Sound
    Level 6 (12,107 points)
    Jan 29, 2015 10:09 PM in response to The Art Of Sound

    One additonal tip that helped a client of mine when he had such issues..

     

    Make a careful note of the time when the download/install fails...

     

    Now open the Console application in your utilities folder.. and look through the various logs there for an issues that occurred at that exact or close to it, time.. you noted down. That can often give a clue as to the true cause...

     

    Also, when the download goes to install it should ask for your 'computer' (not Apple ID) password.. If it doesn't reach that stage, let us know...

  • by sonicsyringe,

    sonicsyringe sonicsyringe Jan 30, 2015 6:26 AM in response to The Art Of Sound
    Level 1 (0 points)
    Jan 30, 2015 6:26 AM in response to The Art Of Sound

    Hi "Art",

     

    I had done most of what you said already, but I went through the rest of it and it turned out to be Little Snitch that was preventing the initial download, so, thanks for that.

     

    I turned off Little snitch and the download started fine... however, it then got to five seconds before the end and froze and has been like that for about an hour... it never got to the install stage :-(

  • by The Art Of Sound,Solvedanswer

    The Art Of Sound The Art Of Sound Jan 30, 2015 6:43 AM in response to sonicsyringe
    Level 6 (12,107 points)
    Jan 30, 2015 6:43 AM in response to sonicsyringe

    So.. what did you find in the console logs, if anything.. for the time the download stopped/froze?

  • by sonicsyringe,

    sonicsyringe sonicsyringe Jan 30, 2015 7:10 AM in response to The Art Of Sound
    Level 1 (0 points)
    Jan 30, 2015 7:10 AM in response to The Art Of Sound

    I force quitted Logic and restarted, this time it asked me if I wanted to resume install, it has been installing and indexing apple loops as I type...

     

    Console logs are a bit foreign to me, but there were some "host is down" messages next to Logic X and Calendar Agent; I'm guessing this probably indictes a problem at Apple's end...?

     

    Anyway, I think we're there now.

     

    Thanks very much!

     

    Alan

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 30, 2015 7:16 AM in response to sonicsyringe
    Level 6 (12,107 points)
    Jan 30, 2015 7:16 AM in response to sonicsyringe
    I'm guessing this probably indictes a problem at Apple's end...?

     

    Yes or... it was just a routing issue between your ISP and the Akamai servers...which then resolved itself..

     

    Anyhow, glad you got it sorted out and are up and running again

     

    Cheers..

     

    Nigel