Yefchak

Q: iPhone 6 "Restoring from iCloud Backup" forever

Hi folks,

 

My iPhone 6 spent many hours retrieving my apps when I first set it up; in fact the next morning I had to coax it along by tapping on a few of the not-yet-downloaded apps in order to get them to fully download. But I think they're all here now, and all my data seems to have arrived as well. (This was all via WiFi, not through a cable to iTunes.)

 

BUT

 

The iPhone continues to say "Restoring from iCloud Backup." It's been two days so far. This morning I plugged the phone into and used iTunes to trigger an iCloud backup. (No backups had occurred with this phone yet, and I feared they never would be since the phone thinks it's in restore mode.)

 

Even after my backup was complete, the phone STILL says "Restoring from iCloud Backup."

 

Help?

Posted on Sep 21, 2014 10:33 AM

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Q: iPhone 6 "Restoring from iCloud Backup" forever

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  • by ayk1000,

    ayk1000 ayk1000 Jan 22, 2015 6:52 PM in response to easy iphone recovery
    Level 1 (0 points)
    Jan 22, 2015 6:52 PM in response to easy iphone recovery

    I tried that 3 times, same issue. Don't waste your time. Stop using icloud and use itune backup.

  • by Csound1,

    Csound1 Csound1 Jan 23, 2015 2:43 AM in response to ayk1000
    Level 9 (50,704 points)
    Desktops
    Jan 23, 2015 2:43 AM in response to ayk1000

    If you can't setup iCloud correctly then don't use it. That will be the best for you.

     

    Use iTunes instead.

  • by Edgarin108,

    Edgarin108 Edgarin108 Jan 23, 2015 6:38 AM in response to Csound1
    Level 1 (10 points)
    Jan 23, 2015 6:38 AM in response to Csound1

    I think many users are just trying to find a way to get Apple's attention that this is really important that gets fixed. It's really a shame, iCloud used to be very stable.

  • by Michael Rogers4,

    Michael Rogers4 Michael Rogers4 Jan 23, 2015 6:47 AM in response to Edgarin108
    Level 1 (24 points)
    Jan 23, 2015 6:47 AM in response to Edgarin108

    Apple does not officially peruse these forums -- these are user-to-user communities.  Apple has a web site for submitting bugs -- it is radar.apple.com -- and Apple *will* respond to those.  There are millions upon millions of people using Apple products, and the engineers need precise information, not anecdotal evidence.  When you file a bug report, you'll get software that will gather the information the engineers need so that they can help you.

  • by Edgarin108,

    Edgarin108 Edgarin108 Jan 23, 2015 7:34 AM in response to Michael Rogers4
    Level 1 (10 points)
    Jan 23, 2015 7:34 AM in response to Michael Rogers4

    So, how does that work when the service is iCloud itself. Should I just hand over my phone to Apple? Because I've done that before and no fix yet. I don't think this problem is specific to one user or one software. Look, I know you're trying to help so this is nothing personal to you, but if so many users are frustrated with Apple, maybe that's feedback to Apple. In my opinion, mistakes are normal. As long as Apple acknowledges it and brings a solution, then customers will be happy. If customers report it and no solution has been brought nor promised for months and months, customers will start getting impatient. There will be days when they found out that after they cancelled backup restoration that some data is gone. Maybe something simple as a game progress is gone, or something more important like photos and videos are suddenly missing. I have seen complaints from customers that say that their entire documents disappeared. I mean Apple's silence could be interpreted as negligence in this case.

     

    People have reported I'm sure of that, but will Apple listen and solve it, will they open up their system to us so we can solve it ourselves, or will it just remain quiet?

  • by karlfromcordova,

    karlfromcordova karlfromcordova Jan 29, 2015 3:25 PM in response to Yefchak
    Level 1 (0 points)
    Jan 29, 2015 3:25 PM in response to Yefchak

    Assuming that your phone is working the way you want it, you can just cancel the iCloud restore.

     

    1. Open the Settings app
    2. Tap on iCloud.
    3. Tap on Backup.
    4. Tap on Cancel Restore
    5. Confirm

    That should do it. At least, it did for me.

  • by KGC87,

    KGC87 KGC87 Jan 30, 2015 7:04 AM in response to Yefchak
    Level 1 (0 points)
    Jan 30, 2015 7:04 AM in response to Yefchak

    Ok I've had his issue for a day but managed to finally resolve it by following 4 steps:

     

    1. Turn off Find my iPhone (not sure why but a few people mentioned it and it seemed to help)

    2. Deleted apps that wouldn't download - re-downloaded them from the App Store. Note you will PROBABLY lose the saved data. Luckily my apps were Auto Trader, Amazon, Dropbox, OneDrive, Cineworld and Snapchat. No saved data worth keeping

    3. Checked iBooks for books that were struggling to download or didn't download - repeated the same process as above.

    4. Did a soft reset.

     

    Restoring from iCloud Backup message has now disappeared.

     

    Very annoying that the process is still so botched and it's 4 months after release!

  • by DivineWinter,

    DivineWinter DivineWinter Jan 30, 2015 9:17 AM in response to Edward Ishak
    Level 1 (0 points)
    Jan 30, 2015 9:17 AM in response to Edward Ishak

    those of you stopping the restore will probably be losing data. for example mine says the same message on the lock screen. but all my apps and messages look fine.

    however other data is still downloading. i had to look through photos to realise it was still downloading these. I have 128gb iPhone 6 plus. it will take some time maybe days!!!.

    my advice would be to wait a few days. only then consider cancelling the restore and use the other methods

  • by Mittit,

    Mittit Mittit Jan 31, 2015 11:06 AM in response to RockyCrystal
    Level 1 (0 points)
    Jan 31, 2015 11:06 AM in response to RockyCrystal

    SSame problem for me with restoring my iPad air 2 from the iCloud backup, it just takes forever, there's no progress bar to indicate how much mor time I will need to wait

  • by golarash,

    golarash golarash Feb 1, 2015 12:29 AM in response to Yefchak
    Level 1 (4 points)
    Feb 1, 2015 12:29 AM in response to Yefchak

    if you leave your phone connected to your computer it will complete, I had the same problem,  iCloud restore took for ever , because one of the download (my voice memos) could not complete!! i think it needs to be connected to be charged too, any how, although you can restore most functions of the phone over the cloud eventually you need to leave it on connected to your computer for a while. good luck.

    PS I hate going to the apple store it is very frustrating, great product, very bad culture! those geniuses are not.

  • by Van.Yahkasima,

    Van.Yahkasima Van.Yahkasima Feb 3, 2015 6:17 PM in response to Yefchak
    Level 1 (0 points)
    Feb 3, 2015 6:17 PM in response to Yefchak

    Just go to setting iclouds, backup, and turn it off and than turn it back on and you will be all set. Thank you

  • by doughboy95,

    doughboy95 doughboy95 Feb 4, 2015 3:42 PM in response to karlfromcordova
    Level 1 (0 points)
    Feb 4, 2015 3:42 PM in response to karlfromcordova

    Thanks a lot! I went through this forum, facing the same issue. After nearly an hour of reading and trying the given suggestions, yours worked for me. Thanks again!

  • by Skubasam,

    Skubasam Skubasam Feb 11, 2015 8:53 AM in response to Yefchak
    Level 1 (0 points)
    Feb 11, 2015 8:53 AM in response to Yefchak

    I too had the "Restoring from iCloud Backup" message displayed after restoring phone due to downloaded text tones not working. As suggested above, I did a a Manual Back Up and Restore to This Computer immediately followed by a Restore Backup. Once procedure completed, the phone no longer displays this message on the Lock Screen. 

  • by NoelDavis,

    NoelDavis NoelDavis Mar 10, 2015 6:18 AM in response to vcoffman09
    Level 1 (0 points)
    Mar 10, 2015 6:18 AM in response to vcoffman09

    This is it!  I just started opening all of my apps, starting with the Apple ones that you can't delete.  One of them, Podcasts I think, started downloading something when I opened it.  After opening all of the Apple apps, I put the phone to sleep and woke it up again and that "Restoring from iCloud Backup" message near the bottom of the screen was finally gone.  It let me download the iOS update right away.

     

    Thank you, vcoffman09!

  • by AwildaDion7,

    AwildaDion7 AwildaDion7 Mar 17, 2015 6:59 PM in response to Mittit
    Level 1 (0 points)
    Mar 17, 2015 6:59 PM in response to Mittit

    Hello, I had the same problem. i'm trying to recover data from my iCloud backups. I would like to get my pictures/videos back to my hard drive.

     

    I found an application called "iPhone Data Recovery". I was able to extract the files, but the files somehow can't open in my iPhone. Has anyone gotten to extract their files and able to transfer them successfully?

     

    Regards

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