mputnam80

Q: Netflix dvd not playing on iMac OS X Yosemite 10.10.2

Netflix dvd's are no longer playing on my iMac. I never had this problem before, it started about 2 months ago. I don't have any other dvd's to test out. I have OS X Yosemite 10.10.2.  Any suggestions?

MacBook Pro, Mac OS X (10.6.8)

Posted on Jan 28, 2015 7:04 PM

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Q: Netflix dvd not playing on iMac OS X Yosemite 10.10.2

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  • by joe_7399,

    joe_7399 joe_7399 Jan 30, 2015 11:07 AM in response to mputnam80
    Community Specialists
    Jan 30, 2015 11:07 AM in response to mputnam80

    Hi mputnam80,

     

    Welcome to the Apple Support Communities!

     

    I understand that your iMac is not playing DVDs that you receive from Netflix and you have no other DVDs to test out. In this situation, I would recommend working through the troubleshooting steps located in the attached article to help isolate and resolve the situation.

     

    Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

     

    Specific troubleshooting

    Below are several possible symptoms you may see. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media. Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged. Inspection should include the inner ring of the disc which should be smooth and burr free. A disc with physical defects may become stuck in or cause damage to the drive.

    Doesn't accept discs

    1. Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
    2. If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
    3. Try another disc to see if the issue is being caused by a specific disc.
    4. Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
    5. Allow the drive one or two seconds to accept the disc while it is fully inserted.
    6. Reset the System Management Controller (SMC).
    7. If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

     

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

     

    Best regards,

    Joe