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Jan 30, 2015 11:19 AM in response to mputnam80by alex_h1,Hello mputnam80,
Thanks for using Apple Support Communities.
I'm not sure how the discs are not playing on your iMac, but if the symptoms match what is below, please follow the troubleshooting.
Doesn't accept discs
- Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
- If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
- Try another disc to see if the issue is being caused by a specific disc.
- Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
- Allow the drive one or two seconds to accept the disc while it is fully inserted.
- Reset the System Management Controller (SMC).
- If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Accepts discs but they don't mount or are automatically ejected
- Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
- Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
- Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
- Reset the System Management Controller (SMC).
- Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
- OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
- OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
- If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Take care,
Alex H.
