Q: Can't get Canon iR-ADV C5250 printer to work on Yosemite
Can't get Canon iR-ADV C5250 printer to work on Yosemite; keep getting "printer is not responding."
I did try and install the driver for Mavericks first. I *have* deleted printer and appropriate /Library files. And re-installed using "UFRII_v10.06.00_Mac.dmg" which is the equivalent of what worked on the previous Macbook Air.
We do use Dept. ID Management. I know how to set that up. Although we do not use a PIN. Again in other macs and computers that's not an issue.
PAHU? :-)
Thanks!
David
MacBook Air, OS X Yosemite (10.10.1)
Posted on Jan 30, 2015 11:52 AM
Hi David,
Sorry for the late reply. Printer not responding is typically an issue with the protocol or the wrong network address. Easiest way to check that the correct IP address has been used is to enter the IPv4 address into a web browser on the Mac. This should result in you connecting to the internal web page of the C5250. If this does happen, then you know the IP address used to create the printer was correct.
As for the protocol, the UFR2 driver supports LPD and HP Jetdirect-Socket. It does not support IPP. And there have been some users who have found even the LPD protocol will not communicate with the printer, so check that you are using HP Jetdirect-Socket. If you cannot remember what protocol was used when creating the queue, then you can open System Information (Applications > Utilities) and then select Printers in the left column. If you have more than one printer on this Mac, the top right pane will list them. Select the C5250 to see its information in the bottom right pane. Then look for the entry of URI. This is the print queue. It should show socket://ip-address, indicating the HP Jetdirect-Socket was used. If it shows lpd or ipp then you know one of the other protocols was used.
Hope this helps. Reply if you need more assistance.
PaHu
Posted on Feb 1, 2015 9:47 PM