mintchocicecream
Level 1
(17 points)
Q: Tried everything, FaceTime has an error occurred during activation on my iPad Air.
My iPad refuses to connect to FaceTime or iMessage. It goes to the "verifying" screen displaying the list of telephone numbers and email addresses, then goes back to the main screen and displays "An error occurred during activation. Try again."
This is what I have done to troubleshoot the problem:
1. Followed the instructions on http://support.apple.com/en-us/HT201422 and…
1.1 confirmed that device and time zone settings are correct (both using "set automatically" and manually configuring it via choosing the nearest city to me;
1.2 tried disabling and re-enabling iMessage and FaceTime.
2. Contacted Apple web chat support and tried all the following:
2.1 resetting network settings
2.2 turning off FaceTime and iMessage on my iPhone and Mac and turning it back on again (also in different order – iPhone first; Mac first)
2.3 turning off and on two-factor authentication on my account;
2.4 completely erasing and restoring my iPad from iCloud backup, iTunes backup;
2.5 setting up as a completely new iPad (over the air; and also restoring and re-installing the latest iOS version via iTunes)
3. I also tried the following:
3.1 setting up a completely new Apple ID account;
3.2 completely deactivating iMessage via http://support.apple.com/en-us/TS5185
None of the above worked. My iPhone and Mac connects back to iMessage without a hitch, but my iPad simply refuses to do so, and instead shows "An error occurred during activation. Try again."
In addition, the person at Apple web chat confirmed there are no settings on their end (e.g. they can't deactivate/re-enable iMessage for my account on their end). I haven't got another iOS device to try to see if it's an account problem but thus far it appears to be a problem entirely on that particular iPad.
This is really a problem for me as one of the reasons for sticking with iOS is for FaceTime/iMessage… So, I wanted to know if anyone has any ideas for me to try, or if else has experienced anything similar or have any suggestions to resolve this problem.
Probably unrelated, but my iPad Air is just over a year old, purchased on the Hong Kong store in December 2013. It was replaced with a by the Apple Store Bullring United Kingdom in November 2014 after the Home button broke.
Any help would be most appreciated!
iPad Air Wi-Fi
mintchocicecream
Level 1
(17 points)
It looks like this afternoon, for the first time in nearly two weeks I'm finally logged into iMessage and FaceTime on my iPad again! So whatever Apple support and Apple engineering did on their end to solve my case has worked –– thank you very much!
