Diddywong

Q: Cant download purchased song

Trying to download my purchased music for my new macbook pro. For the album "AM" by the Arctic monkeys, all songs downloaded except for the first one "Do i wanna know" and i have no way with which to download it. When i go into the store, it says i have purchased the song but it still wont appear.

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Jan 28, 2015 2:02 PM

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Q: Cant download purchased song

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  • by alex_h1,

    alex_h1 alex_h1 Jan 30, 2015 6:20 AM in response to Diddywong
    Community Specialists
    Jan 30, 2015 6:20 AM in response to Diddywong

    Hello Diddywong,

     

    Thanks for using Apple Support Communities.

     

    From your post I see that you need to download a purchased song from the iTunes Store.  To download your previous purchases, please follow the steps outlined below.

     

    Download previous purchases on Mac or PC

    Make sure your Mac or PC meets these system requirements:

    • iTunes 10.3 or later
      You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    • iTunes account in a country where iTunes in the Cloud is available

    iTunes Store

    1. Open iTunes and go to the iTunes Store.
    2. Click Purchased in the Quick Links section.
      HT2519_05-yosemite-itunes12-quick_links-purchased-en.png
    3. Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    4. Select Not in My Library to view purchased content that isn't on your computer.
      HT2519_06-yosemite-itunes12-purchased-not_in_my_library-en.png
    5. Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
    6. Click the Download ios8-app_store-download_icon-en.png icon next to the item you want to download.
      If an item is already in your library, the Download icon won't appear.

     

     

    Download past purchases - Apple Support

     

    Take care,

    Alex H.

  • by Diddywong,

    Diddywong Diddywong Jan 30, 2015 10:51 PM in response to alex_h1
    Level 1 (0 points)
    Jan 30, 2015 10:51 PM in response to alex_h1

    It still did not work. The first song "Do i wanna know" will not download and doesnt appear in past purchases. When i go to the album, it does say i have purchased it thoughScreen Shot 2015-01-31 at 5.48.55 pm.png

  • by alex_h1,

    alex_h1 alex_h1 Jan 31, 2015 6:58 AM in response to Diddywong
    Community Specialists
    Jan 31, 2015 6:58 AM in response to Diddywong

    Hi Diddywong,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    Take care,

    Alex H.