4 Replies Latest reply: Jul 1, 2009 2:22 PM by Justin James Grevich
Justin James Grevich Level 1 Level 1 (15 points)
Hi,

This problem just started occuring today and tends to happen to me after a few days, weeks, months of a fresh OS build. I am sure I did not install anything new or change any system setting within the last day or two.

Anytime I wake my system from sleep it works for about 1-3 seconds and then hangs. Upon checking the system.log I get this message reoccurring right around the points where it freezes.

Can anyone help me fix this problem? It seems it is not connecting to my mouse or keyboard correctly and hangs. I have previously tried uninstalling and reinstalling the devices to no avail. Thus far, my only fix to this problem is installing a fresh copy of OS X.

Jul 18 15:07:05 j5 kernel[0]: [IOAppleBluetoothHIDDriver][init] IOBluetoothHIDDriver 1.1.4
Jul 18 15:07:05 j5 kernel[0]: [IOBluetoothHIDDriver][init] IOBluetoothHIDDriver 1.1.4
Jul 18 15:07:05 j5 kernel[0]: [IOAppleBluetoothHIDDriver][handleStart][00-0a-95-3a-f9-cd] Done.
Jul 18 15:07:06 j5 kernel[0]: [IOAppleBluetoothHIDDriver][waitForHandshake][00-0a-95-3a-f9-cd] Unsuccessful Handshake: e00002c2

Powermac Dual 2.5   Mac OS X (10.4.7)  
  • 1. Some ideas for you...
    Dr. Smoke Level 9 Level 9 (56,585 points)
    HI, James. Welcome to the Discussions.

    1. What type of Bluetooth (BT) devices do you have? Apple BT keyboard and mouse, or third-party? If third-party, and you installed associated manufacturer-provided software for the devices, check the manufacturer's web site for any updates.

    Whenever reporting a problem with a hardware device, stating the manufacturer, make, and model number can help...

    2. If you are using a third-party Bluetooth mouse and you Mac is not sleeping (or waking) correctly under Mac OS X 10.4 Tiger, see "Mac OS X 10.4 Tiger may not sleep when using certain Bluetooth mice."

    3. This Google search turned up this post on another forum discussing the "Unsuccessful Handshake" message. In that case, resetting PRAM and NVRAM.

    4. Have you tried deleting the pairing for the BT devices in question, then pairing them again? See "Setting up a Bluetooth device."

    5. There is also a Bluetooth Discussion for Bluetooth-specific questions. That's where the Bluetooth gurus tend to hang out.

    6. Assuming for a moment that the mouse is not the cause, you might want to treat the "freezes and hangs" problem similar to a kernel panic as the basic troubleshooting and hardware testing steps are nearly be the same. See my "Resolving Kernel Panics" FAQ.

    Good luck!

    Dr. Smoke
    Author: Troubleshooting Mac® OS X

    ---
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:

    I may receive some form of compensation, financial or otherwise, from my recommendation or link.
  • 2. Re: Some ideas for you...
    Justin James Grevich Level 1 Level 1 (15 points)
    Hi Dr. Smoke,

    Thanks for the quick reply.

    1. & 2. I have the standard BT keyboard and mouse that came with my system.

    3. I do not think I reset the PRAM and NVRAM before, however, I think it is something different as the problem is usually cleared up by a fresh OS install which I didn't think affected the state of the P and NV RAM.

    Another odd factor possibly adding to this problem is the presence of a FirmTek SeriTek/1V4 SATA adapter. I know it supports deep sleep, but I still figured I should mention that since many other SATA cards seem to have issues with sleep (esp. when they're hosting the startup drive).

    4. I have tried this before and it did not work. It cannot hurt trying it again, I will delete every BT device and repair them.

    5. I will try relaying my updated post there if these ideas don't work.

    6. Thanks for kernel panic troubleshooting idea, your bringing me to new levels of mac fixit knowledge.

    I will post a follow up as soon as I have exhaused these ideas. Thanks again for the help, I truly appreciate it and hope pass the favor on to another in need.

    justin

    PowerMac Dual 2.5   Mac OS X (10.4.7)  
  • 3. Re: Some ideas for you...
    Dr. Smoke Level 9 Level 9 (56,585 points)
    Hi, Justin.

    You're most welcome. Glad to help.

    3. re: Fresh install. That's a rather extreme measure. As a general checkup, I suggest you run the procedure outlined in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified. It's one of the steps in previously-cited my "Resolving Kernel Panics" FAQ, but it helps rule out some common troublemakers as a general troubleshooting step.

    Good luck!

    Dr. Smoke
    Author: Troubleshooting Mac® OS X

    ---
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:

    I may receive some form of compensation, financial or otherwise, from my recommendation or link.
  • 4. Re: System freezes with color wheel of death perhaps caused by bt mouse?
    Justin James Grevich Level 1 Level 1 (15 points)
    Fresh install seemed to clean up the issue. I must have had some 3rd party bug in the system.