Zabir_B

Q: voicemail not working

i am not able to touch on my voicemail button on my iPhone what should I do now ???

 

iPhone 5s iOS 8.1.2

iPhone 5s, iOS 8.1.2

Posted on Jan 30, 2015 1:56 AM

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Q: voicemail not working

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  • by sterling r,

    sterling r sterling r Feb 1, 2015 12:32 PM in response to Zabir_B
    Community Specialists
    Feb 1, 2015 12:32 PM in response to Zabir_B

    Hello there Zabir_B,

     

    It sounds like you are tapping the voicemail button on your Phone app but it doesn't seem to go anywhere or do anything. I would recommend for you the following article which mentions this symptom, named:

     

    Get help with visual voicemail on your iPhone

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can check this by tying to make an outgoing call.
    6. Call your iPhone from another phone and try to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Reset your voicemail password.
    9. Contact your carrier and make sure that you have the voicemail feature on your plan.

    If you insert a new SIM card, you might lose the visual voicemails that are saved on your iPhone.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling