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Helpful answers
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Feb 1, 2015 12:32 PM in response to Zabir_Bby sterling r,Hello there Zabir_B,
It sounds like you are tapping the voicemail button on your Phone app but it doesn't seem to go anywhere or do anything. I would recommend for you the following article which mentions this symptom, named:
Get help with visual voicemail on your iPhone
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can check this by tying to make an outgoing call.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Reset your voicemail password.
- Contact your carrier and make sure that you have the voicemail feature on your plan.
If you insert a new SIM card, you might lose the visual voicemails that are saved on your iPhone.
Thank you for using Apple Support Communities.
All the best,
Sterling
