iantj

Q: my mac is very slow with almost constant pinwheel activity

I have a mid 2012 Macbook Pro running OSX10.10.2.  Ever sine loading Yosemite however it has become slow and I get a lot of pinwheel activity.  Even typing is very laggy i.e. the letters sometimes take a long time to appear.  I have just booted up in safe mode to eliminate third party software and the problem persists.

 

I have run Etrecheck  and the report follows:

Problem description:

Safe Mode check 1 Feb 2015

 

EtreCheck version: 2.1.7 (114)

Report generated 1 February 2015 10:26:14 GMT

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

 

Hardware Information: ℹ️

    MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

    MacBook Pro - model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 CPU: 2-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery Health: Normal - Cycle count 228

 

Video Information: ℹ️

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10.2 (14C109) - Time since boot: 0:7:14

 

Disk Information: ℹ️

    APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 498.89 GB (373.87 GB free)

            Core Storage: disk0s2 499.25 GB Online

 

    MATSHITADVD-R   UJ-8A8 

 

USB Information: ℹ️

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

    Apple Inc. Apple Internal Keyboard / Trackpad

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

    [not loaded]    com.kaspersky.kext.kimul.44 (44) [Support]

    [not loaded]    com.kaspersky.kext.mark.1.0.5 (1.0.5) [Support]

 

        /Library/Extensions

    [loaded]    com.kaspersky.kext.klif (3.0.5a45) [Support]

    [not loaded]    com.kaspersky.nke (2.0.0a12) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Support]

    [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Support]

    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.8) [Support]

    [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.8) [Support]

    [not loaded]    com.ZyDAS.driver.ZD1211RevB (4.5.7d0) [Support]

    [not loaded]    com.ZyDAS.driver.ZD1211USB (4.5.7d0) [Support]

    [not loaded]    com.echofx.usbvision.kext (1.0.0) [Support]

    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Support]

    [not loaded]    com.markspace.driver.Android.RNDIS (1.2) [Support]

    [not loaded]    com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Support]

    [not loaded]    com.novatelwireless.driver.3G (3.0.13) [Support]

    [not loaded]    com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Support]

    [not loaded]    com.option.driver.Option72 (2.15.0) [Support]

    [not loaded]    com.option.driver.OptionHS (3.26.0) [Support]

    [not loaded]    com.option.driver.OptionMSD (1.21.0) [Support]

    [not loaded]    com.option.driver.OptionQC (1.11.0) [Support]

    [not loaded]    com.realtek.driver.RTL8192SU (1080 - SDK 10.7) [Support]

    [not loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.38) [Support]

    [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.38) [Support]

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]

    [not loaded]    com.vodafone.driver (3.0.9) [Support]

    [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.1) [Support]

    [not loaded]    com.zte.driver.cdc_usb_bus (1.0.1) [Support]

    [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Support]

    [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Support]

    [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Support]

 

        /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns

    [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Support]

 

        /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

    [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Support]

 

        /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

    [not loaded]    com.novatelwireless.driver.3GData (3.0.13) [Support]

 

        /System/Library/Extensions/USBVision X.kext/Contents/PlugIns

    [not loaded]    com.echofx.usbvision.kext.audio (1.0.0) [Support]

    [not loaded]    com.echofx.usbvision.kext.information (1.0.0) [Support]

    [not loaded]    com.echofx.usbvision.kext.noseize.classic (1.0.0) [Support]

 

        /System/Library/Extensions/Vodafone.kext/Contents/PlugIns

    [not loaded]    com.vodafone.driver.Data (3.0.9) [Support]

 

Problem System Launch Agents: ℹ️

    [loaded]    com.paragon.NTFS.trial.plist [Support]

    [loaded]    com.paragon.NTFS.upd.plist [Support]

 

Problem System Launch Daemons: ℹ️

    [failed]    com.apple.watchdogd.plist [Details]

 

Launch Agents: ℹ️

    [not loaded]    com.brother.LOGINserver.plist [Support]

    [not loaded]    com.divx.dms.agent.plist [Support]

    [not loaded]    com.divx.update.agent.plist [Support]

    [not loaded]    com.google.keystone.agent.plist [Support]

    [not loaded]    com.kaspersky.kav.gui.plist [Support]

    [not loaded]    com.oracle.java.Java-Updater.plist [Support]

    [not loaded]    com.trusteer.rapport.rapportd.plist [Support]

    [not loaded]    syncmateStarter.plist [Support]

 

Launch Daemons: ℹ️

    [not loaded]    com.adobe.fpsaud.plist [Support]

    [not loaded]    com.google.keystone.daemon.plist [Support]

    [not loaded]    com.kaspersky.kav.plist [Support]

    [not loaded]    com.klieme.TimeMachineScheduler.plist [Support]

    [not loaded]    com.microsoft.office.licensing.helper.plist [Support]

    [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

    [not loaded]    com.oracle.java.JavaUpdateHelper.plist [Support]

    [not loaded]    com.trusteer.rooks.rooksd.plist [Support]

 

User Launch Agents: ℹ️

    [not loaded]    com.adobe.ARM.[...].plist [Support]

    [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

    [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

    [not loaded]    NavService.plist [Support]

 

User Login Items: ℹ️

    None

 

Internet Plug-ins: ℹ️

    OVSHelper: Version: 1.1 [Support]

    Default Browser: Version: 600 - SDK 10.10

    RealPlayer Plugin: Version: Unknown [Support]

    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

    FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]

    DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Support]

    NavIn: Version: NavIn_x86_64 1.0.0.0 - SDK 10.6 [Support]

    Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    QuickTime Plugin: Version: 7.7.3

    npNavLaunch: Version: NavLaunch_x86_64 1.0.0.0 - SDK 10.6 [Support]

    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

    GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Support]

    SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]

    EPPEX Plugin: Version: 10.0 [Support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

    JavaAppletPlugin: Version: Java 7 Update 71 Check version

 

User internet Plug-ins: ℹ️

    Picasa: Version: 1.0 [Support]

 

Safari Extensions: ℹ️

    URLAdvisor [Cached]

    URL Advisor [Installed]

 

3rd Party Preference Panes: ℹ️

    Flash Player  [Support]

    FUSE for OS X (OSXFUSE)  [Support]

    Java  [Support]

    Paragon NTFS for Mac ® OS X  [Support]

    TimeMachineScheduler  [Support]

    Trusteer Endpoint Protection  [Support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 498.89 GB Disk used: 125.02 GB

    Destinations:

        Time Machine 2 [Local]

        Total size: 1.00 TB

        Total number of backups: 27

        Oldest backup: 2013-10-07 14:34:04 +0000

        Last backup: 2015-01-31 16:56:56 +0000

        Size of backup disk: Adequate

            Backup size 1.00 TB > (Disk used 125.02 GB X 3)

 

Top Processes by CPU: ℹ️

         3%    WindowServer

         3%    Safari

         0%    com.apple.WebKit.WebContent

         0%    SpotlightNetHelper

 

Top Processes by Memory: ℹ️

    155 MB    Safari

    120 MB    com.apple.WebKit.WebContent

    86 MB    CalendarAgent

    86 MB    Dock

    69 MB    Finder

 

Virtual Memory Information: ℹ️

    12.48 GB    Free RAM

    3.15 GB    Active RAM

    483 MB    Inactive RAM

    1.06 GB    Wired RAM

    794 MB    Page-ins

    0 B    Page-outs

 

Diagnostics Information: ℹ️

    Feb 1, 2015, 10:19:47 AM    Self test - passed

    Jan 30, 2015, 09:31:25 PM    /Library/Logs/DiagnosticReports/Safari_2015-01-30-213125_[redacted].hang

    Jan 30, 2015, 06:01:12 PM    /Library/Logs/DiagnosticReports/spindump_2015-01-30-180112_[redacted].crash

    Jan 30, 2015, 06:10:52 PM    /Library/Logs/DiagnosticReports/CCleaner_2015-01-30-181052_[redacted].hang

    Jan 29, 2015, 10:45:39 AM    /Library/Logs/DiagnosticReports/NavService_2015-01-29-104539_[redacted].hang

 

I can't see anything wrong.

 

Thoughts Please..  Ian

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Feb 1, 2015 3:04 AM

Close

Q: my mac is very slow with almost constant pinwheel activity

  • All replies
  • Helpful answers

  • by iantj,

    iantj iantj Feb 1, 2015 5:07 AM in response to iantj
    Level 1 (4 points)
    Desktops
    Feb 1, 2015 5:07 AM in response to iantj

    I've just rebooted and run Etrecheck again:

     

    Problem description:

    2nd check 1 Feb 2015

     

    EtreCheck version: 2.1.7 (114)

    Report generated 1 February 2015 12:59:48 GMT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

        MacBook Pro - model: MacBookPro9,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        16 GB RAM Upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Normal - Cycle count 228

     

    Video Information: ℹ️

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 1:55:1

     

    Disk Information: ℹ️

        APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.89 GB (373.76 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/Easy VHS to DVD/Easy VHS to DVD Capture.app

        [not loaded]    com.elgato.driver.Pluto2 (1.1) [Support]

     

            /Applications/Easy VHS to DVD/Toast 9 Basic.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Support]

        [not loaded]    com.roxio.TDIXController (2.0) [Support]

     

            /Applications/Hotspot Shield.app

        [not loaded]    com.anchorfree.tun (1.0) [Support]

     

            /Applications/SyncMate.app

        [not loaded]    com.eltima.SyncMate.kext (0.2.5b15) [Support]

     

            /Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

        [loaded]    com.kaspersky.kext.kimul.44 (44) [Support]

        [loaded]    com.kaspersky.kext.mark.1.0.5 (1.0.5) [Support]

     

            /Library/Extensions

        [loaded]    com.kaspersky.kext.klif (3.0.5a45) [Support]

        [loaded]    com.kaspersky.nke (2.0.0a12) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Support]

        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.8) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.8) [Support]

        [not loaded]    com.ZyDAS.driver.ZD1211RevB (4.5.7d0) [Support]

        [not loaded]    com.ZyDAS.driver.ZD1211USB (4.5.7d0) [Support]

        [not loaded]    com.echofx.usbvision.kext (1.0.0) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Support]

        [loaded]    com.markspace.driver.Android.RNDIS (1.2) [Support]

        [not loaded]    com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Support]

        [not loaded]    com.novatelwireless.driver.3G (3.0.13) [Support]

        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Support]

        [not loaded]    com.option.driver.Option72 (2.15.0) [Support]

        [not loaded]    com.option.driver.OptionHS (3.26.0) [Support]

        [not loaded]    com.option.driver.OptionMSD (1.21.0) [Support]

        [not loaded]    com.option.driver.OptionQC (1.11.0) [Support]

        [not loaded]    com.realtek.driver.RTL8192SU (1080 - SDK 10.7) [Support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.38) [Support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.38) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]

        [not loaded]    com.vodafone.driver (3.0.9) [Support]

        [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.1) [Support]

        [not loaded]    com.zte.driver.cdc_usb_bus (1.0.1) [Support]

        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Support]

        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Support]

        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Support]

     

            /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns

        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Support]

     

            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Support]

     

            /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

        [not loaded]    com.novatelwireless.driver.3GData (3.0.13) [Support]

     

            /System/Library/Extensions/USBVision X.kext/Contents/PlugIns

        [not loaded]    com.echofx.usbvision.kext.audio (1.0.0) [Support]

        [not loaded]    com.echofx.usbvision.kext.information (1.0.0) [Support]

        [not loaded]    com.echofx.usbvision.kext.noseize.classic (1.0.0) [Support]

     

            /System/Library/Extensions/Vodafone.kext/Contents/PlugIns

        [not loaded]    com.vodafone.driver.Data (3.0.9) [Support]

     

    Problem System Launch Agents: ℹ️

        [loaded]    com.paragon.NTFS.trial.plist [Support]

        [loaded]    com.paragon.NTFS.upd.plist [Support]

     

    Launch Agents: ℹ️

        [running]    com.brother.LOGINserver.plist [Support]

        [loaded]    com.divx.dms.agent.plist [Support]

        [loaded]    com.divx.update.agent.plist [Support]

        [loaded]    com.google.keystone.agent.plist [Support]

        [running]    com.kaspersky.kav.gui.plist [Support]

        [loaded]    com.oracle.java.Java-Updater.plist [Support]

        [running]    com.trusteer.rapport.rapportd.plist [Support]

        [running]    syncmateStarter.plist [Support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Support]

        [loaded]    com.google.keystone.daemon.plist [Support]

        [running]    com.kaspersky.kav.plist [Support]

        [loaded]    com.klieme.TimeMachineScheduler.plist [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Support]

        [running]    com.trusteer.rooks.rooksd.plist [Support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

        [loaded]    NavService.plist [Support]

     

    User Login Items: ℹ️

        None

     

    Internet Plug-ins: ℹ️

        OVSHelper: Version: 1.1 [Support]

        Default Browser: Version: 600 - SDK 10.10

        RealPlayer Plugin: Version: Unknown [Support]

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

        FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]

        DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Support]

        NavIn: Version: NavIn_x86_64 1.0.0.0 - SDK 10.6 [Support]

        Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        QuickTime Plugin: Version: 7.7.3

        npNavLaunch: Version: NavLaunch_x86_64 1.0.0.0 - SDK 10.6 [Support]

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

        GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Support]

        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]

        EPPEX Plugin: Version: 10.0 [Support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

        JavaAppletPlugin: Version: Java 7 Update 71 Check version

     

    User internet Plug-ins: ℹ️

        Picasa: Version: 1.0 [Support]

     

    Safari Extensions: ℹ️

        URLAdvisor [Cached]

        URL Advisor [Installed]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Support]

        FUSE for OS X (OSXFUSE)  [Support]

        Java  [Support]

        Paragon NTFS for Mac ® OS X  [Support]

        TimeMachineScheduler  [Support]

        Trusteer Endpoint Protection  [Support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 498.89 GB Disk used: 125.13 GB

        Destinations:

            Time Machine 2 [Local]

            Total size: 1.00 TB

            Total number of backups: 27

            Oldest backup: 2013-10-07 14:34:04 +0000

            Last backup: 2015-01-31 16:56:56 +0000

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 125.13 GB X 3)

     

    Top Processes by CPU: ℹ️

             4%    Safari

             4%    WindowServer

             1%    com.apple.WebKit.WebContent

             0%    fontd

             0%    kav_agent

     

    Top Processes by Memory: ℹ️

        223 MB    kav

        206 MB    Safari

        137 MB    mds_stores

        127 MB    com.apple.WebKit.WebContent

        86 MB    spindump

     

    Virtual Memory Information: ℹ️

        8.90 GB    Free RAM

        5.58 GB    Active RAM

        1.43 GB    Inactive RAM

        1.27 GB    Wired RAM

        1.99 GB    Page-ins

        0 B    Page-outs

     

    Diagnostics Information: ℹ️

        Feb 1, 2015, 11:05:23 AM    Self test - passed

        Jan 30, 2015, 09:31:25 PM    /Library/Logs/DiagnosticReports/Safari_2015-01-30-213125_[redacted].hang

        Jan 30, 2015, 06:10:52 PM    /Library/Logs/DiagnosticReports/CCleaner_2015-01-30-181052_[redacted].hang

        Jan 30, 2015, 06:01:12 PM    /Library/Logs/DiagnosticReports/spindump_2015-01-30-180112_[redacted].crash

     

    The last item 'Diagnostics' reported 'hangs' and crashes??.  Any advise please.

  • by Eric Root,

    Eric Root Eric Root Feb 1, 2015 12:46 PM in response to iantj
    Level 9 (72,859 points)
    iTunes
    Feb 1, 2015 12:46 PM in response to iantj

    Un-install RIM, Kaspersky, Trusteer Rapport, and CleanMyMac2.

     

    For RIM, go to the developer's web site and use their un-install instructions.

     

    Kapersky Uninstall

     

    Trusteer Rapport Uninstall

     

    You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.

                                      

    CleanMyMac - Uninstall

     

    CleanMyMac2 Un-install

     

    After un-installing, run this program to make sure you got all the pieces.

     

    EasyFind – Spotlight Replacement

  • by iantj,

    iantj iantj Feb 1, 2015 2:11 PM in response to Eric Root
    Level 1 (4 points)
    Desktops
    Feb 1, 2015 2:11 PM in response to Eric Root

    HHi Eric, Thanks for your suggestions.  What is RIM? I thought I'd got the CleanmyMac off but there must be some bits left behind so I'll use EasyFind, and I'll let you know the result.

  • by iantj,

    iantj iantj Feb 2, 2015 4:52 AM in response to Eric Root
    Level 1 (4 points)
    Desktops
    Feb 2, 2015 4:52 AM in response to Eric Root

    Eric,

     

    I've done all you said except for the RIM because I don't know what you mean.  But I still have the same issues.  It's like the machine is constantly doing something else or waiting or something else.

    Ian

  • by Eric Root,

    Eric Root Eric Root Feb 2, 2015 4:51 PM in response to iantj
    Level 9 (72,859 points)
    iTunes
    Feb 2, 2015 4:51 PM in response to iantj