Me Here Now

Q: Costco Kirkland Signature 5.0 hearing aids will not pair with the ReSound Smart App

A) I was just fitted with these aids, which I believe are a version of the ReSound LiNX 9. I've tried every single way to pair them to my iPhone 5s using the ReSound Smart App, but without any luck. I carefully followed the directions in the brochure, at the ReSound web site .pdf, and even picked up some hints on these pages, etc., but the iPhone does not recognize the hearing aids and will not pair.

 

I've exhausted all variations I could think of:

Location Services on and off.

Background App Refresh on and off

 

No apps on EXCEPT ReSound Smart App, which IS on

Bluetooth is on

Close the battery doors to turn on the HAs

Then, General > Accessibility > Hearing Aids

 

... but no pairing.

 

I've even tried it with Bluetooth off until the end, tried it with the HAs on the whole time, tried it with both AirDrop and Airplane mode on and off--just for the heck of it. My hearing aid specialist is out on an extended weekend, so I can't ask her, so any help would be welcome.

 

 

B) Also, does anyone know whether the Mitel Superset 4025 office phone can be paired via Bluetooth to these HAs by using one of the several Mitel-compatible Bluetooth headsets? That's the landline phone I use at work and the resulting sound quality is so bad right now with these new HAs that I end up taking out the aid from my better ear (left) and holding the handset to that ear with the volume on the phone turned up. I'm hoping that a Bluetooth headset might pair directly to the HAs by using the ReSound Smart App?

 

 

Thanks in advance for your response.

iPhone 5s

Posted on Jun 11, 2014 8:46 AM

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Q: Costco Kirkland Signature 5.0 hearing aids will not pair with the ReSound Smart App

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  • Helpful answers

  • by Bryan Patrick,Helpful

    Bryan Patrick Bryan Patrick Jun 19, 2014 7:29 AM in response to Me Here Now
    Level 1 (20 points)
    Jun 19, 2014 7:29 AM in response to Me Here Now

    I don't own any hearing aids yet. I need them and have been researching lots of them, but I'm leaning towards the Costco signatures. From my research, I think you must have the Phone Clip+ in order to use the bluetooth functions on the Signature 5s. The new Resound Linx and Starkey Halos communicate directly with the iPhone without any intermediary device.

     

    It could also be a feature that is "dumbed down" with the Costco version. Hopefully not because I would like to use my phone with the Costco HAs.

  • by DennisTrueNorth,Helpful

    DennisTrueNorth DennisTrueNorth Feb 2, 2015 11:06 AM in response to Me Here Now
    Level 1 (5 points)
    Feb 2, 2015 11:06 AM in response to Me Here Now

    I'm not sure if you have solved your problem but I just saw this info on another page (link below):


    "One thing to mention is that the aids are connected to the iPhone through the hearing aid menu, not through the Bluetooth menu. Go to Settings – General – Accessibility – Hearing Aids and make sure that Bluetooth is on. Then put the hearing aids in discovery mode by opening and closing the battery doors. It does take a few minutes to connect, but after you hear 6 confirmation beeps and see a checkmark, you’re set. You won’t have to repeat the process so it’s a one-time deal."

     

    http://www.hawkinshearing.com/blog/index.php/2014/03/03/review-of-resound-linx-m ade-for-iphone-hearing-aid/

     

    Please let me know if this helps -- I'm considering the Kirkland aids as well!

  • by Me Here Now,

    Me Here Now Me Here Now Feb 2, 2015 4:21 PM in response to DennisTrueNorth
    Level 1 (0 points)
    Feb 2, 2015 4:21 PM in response to DennisTrueNorth

    Thank you, both.

     

    Yes, I found that the Costco Kirkland Signature 5.0 hearing aids I had bought have to be paired to the Phone Clip+ accessory to access the iPhone (5S). (The hearing aids do not pair directly with the iPhone, the way the full-feature ReSound hearing aids apparently do, which is what I had thought originally.)

     

    The pairing from the iPhone 5S to the Phone Clip+ is controlled by the iPhone’s "Settings"; and the ReSound Control app on the iPhone controls the pairing from the Phone Clip+ to the hearing aids. (Both pairings: 1. iPhone > Phone Clip+ and, 2. Phone Clip+ > hearing aids, must be made before the connection is complete.)

     

    Like any hearing aid system, this one takes some getting used to, but they are nice units and I hear much better than with the less powerful cic hearing aids I used to have, from a different manufacturer.

     

    The Phone Clip+ accessory enhances the overall hearing experience a number of ways. For instance, I stream audio from the internet through the iPhone (Spotify usually), via the Phone Clip+, directly into the hearing aids. This allows you to hear the music directly, with better quality, rather than through a set of headphones, since you’re not pumping it out through the headphone’s speakers and then re-processing the signal out of the air through your hearing aid’s microphones. It’s also a rather stealthy way to enjoy one's music. (No one knows that you're listening to music because you’re not wearing headphones or earbuds.) But they also might think you're ignoring them if they try to speak to you, 'cause you won't hear them.

     

    This is also the accessory you use to pair the hearing aids to the iPhone, to use as a phone. (There is a microphone within the accessory that picks up your voice for the conversation, and the accessory can be clipped to your neckline or hand-held by your mouth.)


    I also have the Clip On Microphone accessory, which is a different accessory than the Phone Clip+ (and sometimes the two conflict at inopportune times), and can be used to enhance speech of the person across from you in the restaurant (they clip it to their neckline), or it can be put on the table near the primary speaker in a board meeting, or as I did this past weekend, aimed it at the screen in the movie theater, and it enhanced the dialogue to an acceptable level.

     

    But my primary use of the Clip On Microphone accessory is at work, where I have it connected to the line out of my telephone, and then I pair it via the remote control (this accessory does not pair through the iPhone as does the Phone Clip+.) And with the Bluetooth connection into my hearing aids; and the various volume controls I have (within the phone, as a separate line out control my boss purchased for me, and the control inherent to the hearing aids themselves); I get very good sound quality. It just takes several seconds to get everything paired, but it becomes automatic after a while.


    And, like when I discreetly hear streaming music from my iPhone without headphones, here I can move around my desk with the phone headset resting on the desk if the person on the other side is speaking or if I’m on hold, because I hear everything from their side of the conversation in my hearing aids. I don’t have to pick up the headset until I need to speak because I need the headset for its microphone only. Not the headset’s speakers. (Which I can’t hear anyway because the earmold in each ear blocks that sound completely.) But again, someone watching me thinks that I’m not on the phone because the headset is resting on the desk.

     

    Alright, one more vain, "neat" thing about earmold hearing aids—I can go to the firing range, turn off the hearing aids at the line, and get far better sound suppression than from the earmuffs everyone else uses. The earmold blocks virtually all sound that does not come through the hearing aids as processed sound.

     

    I’m on the line with nothing visible, and the staff used to go nuts, thinking I was killing my hearing. (Too late for that, huh?) But, to placate them, and so as not to rile up the other patrons, I’ve taken to wearing the earmuffs on top of the switched-off hearing aids. Even though the earmuffs don’t aid the hearing suppression one iota.

     

    Thanks again for helping me with my questions and good luck with your research and decision.

  • by JIDBI,

    JIDBI JIDBI Jul 4, 2015 8:58 AM in response to Me Here Now
    Level 1 (0 points)
    Jul 4, 2015 8:58 AM in response to Me Here Now

    You can only use the "Kirkland Signature Choice" App on the Apple App Store to pair with the "Kirkland Signature 5.0" hearing aids.  Works great with iPhone, but not yet compatible with the Apple Watch (as is the ReSound Smart App).

  • by Snorkeler,

    Snorkeler Snorkeler Jul 12, 2015 12:31 PM in response to JIDBI
    Level 1 (10 points)
    Jul 12, 2015 12:31 PM in response to JIDBI

    I just got a set of Kirkland Signature 6 hearing aids at Costco.

     

    The Kirkland Choice app works fine with them on an iPhone 5s. So does the ReSound Relief app (love it!) The ReSound Smart app does not.

     

    Nor does the Choice app work on the iPad3 (maybe on iPad Air).

     

    The Signature 6 with the iPhone app is a great improvement, and I am very happy using them to stream audio books and listen to music. I find the Relief app to be a lovely meditation aid using the 'cosmic floater' selection.